About The Position

The Senior Front Office Assistant performs routine computerized scheduling and administrative functions in an ambulatory or physician office. The position operates under the direction of the Department Manager, Medical Office Manager, Academic Program Manager, Academic Practice Nurse Manager and/or Practice Site Supervisor. The role is with Orlando Health Jewett Orthopedic Institute in Melbourne, a provider of orthopedic and sports medicine care.

Requirements

  • High school graduate or equivalent.
  • Two years of experience in a medical office environment.
  • Typing speed of approximately 30 words per minute, or ability to successfully demonstrate competent use of the practice management computer system.
  • Knowledge of ICD and CPT.

Responsibilities

  • Adheres to and assures compliance with Orlando Health and department-specific policies, procedures, value statements, and Commitment to Excellence standards.
  • Handles multiple simultaneous tasks, answers telephones, takes messages, and files lab reports, medical records, and other information according to practice policies and procedures.
  • Performs word processing and spreadsheet data tasks.
  • Performs charge entry and cash handling.
  • Acts as a liaison between the physician, patient, and insurance companies, including obtaining referrals and/or authorizations.
  • Maintains reasonably regular and punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.
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