Front Office Assistant, Sr

Baptist Health • Birmingham, AL

1d • Onsite

About The Position

Baptist Health Medical Group is seeking a reliable, personable Front Office Assistant for Hoover Primary Care. The role serves as the first point of contact for patients and visitors, providing a welcoming experience while supporting daily administrative and clerical operations. The position is based at 5295 Preserve Parkway, Hoover, AL 35244, in a moderate-paced, supportive, collaborative, and high-spirited environment. The stated schedule is Monday through Friday, 8:00 AM to 4:00 PM.

Baptist Health Medical Group is a physician-led group focused on compassionate care and clinical excellence. Its physicians, advanced practice professionals, nurses, clinicians, and office staff work together to meet patients’ healthcare needs. The group is part of Baptist Health’s network of healthcare services and includes more than 600 physicians and advanced practice professionals across over 18 areas of focus.

Requirements

• At least 1 year of Front Office Assistant experience in a medical setting is required.
• Strong communication and customer-service skills.
• Comfort working in a moderate-paced, team-driven environment.
• Organized, detail-oriented, and able to multitask effectively.
• Basic proficiency with computers, scheduling systems, and office technology.
• Professional, friendly, and dependable.

Responsibilities

• Greet and assist patients, visitors, and families in a warm, professional manner.
• Answer multi-line phones, route calls, and manage voicemail messages.
• Schedule patient appointments and maintain accurate calendars.
• Check patients in and out, verify insurance information, and update records.
• Handle front office tasks such as filing, scanning, data entry, and mail handling.
• Maintain a clean, organized, and patient-friendly reception area.
• Collaborate with clinical and administrative staff to ensure smooth daily operations.
• Provide general support to the medical team as needed.

Benefits

• Medical, dental, and vision coverage.
• 403(b) retirement savings plan.
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Paid Time Off, up to 5 weeks to start.
• Life insurance.
• Extended Leave Plan (ELP).
• Family Care for childcare, elder care, and pet care.
• Paid parental leave.
• Pet insurance.
• Car insurance.
• Educational benefits, including tuition reimbursement and monthly payments to help pay down graduate school debt.
• All benefits start on day one.
• Opportunity for internal growth and career development.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed