Front Office Assistant, Sr

Baptist Health • Birmingham, AL

1d • Onsite

About The Position

The Senior Front Office Assistant at Jasper Pain Management is the first point of contact for patients and visitors, providing a welcoming experience while supporting daily administrative and clerical operations in a medical environment. The role involves greeting patients, managing phone calls and appointments, assisting with check-in and check-out, maintaining patient information, and supporting the medical team. The position is full-time and follows a Monday through Friday schedule from 8:00 AM to 5:00 PM at 3400 Highway 78 E, Jasper, Alabama 35501.

Baptist Health Medical Group is a physician-led group focused on compassionate care and clinical excellence. Its physicians, advanced practice professionals, nurses, clinicians, and office staff work together to address patients’ healthcare needs. The group is part of Baptist Health’s healthcare network and offers care in more than 18 areas of focus, with over 600 physicians and advanced practice professionals.

Requirements

• At least 2 years of Front Office Assistant experience in a medical setting.
• Strong communication and customer-service skills.
• Comfort working in a moderate-paced, team-driven environment.
• Organized and detail-oriented, with the ability to multitask effectively.
• Basic proficiency with computers, scheduling systems, and office technology.
• Professional, friendly, and dependable.

Responsibilities

• Greet and assist patients, visitors, and families in a warm, professional manner.
• Answer multi-line phones, route calls, and manage voicemail messages.
• Schedule patient appointments and maintain accurate calendars.
• Check patients in and out, verify insurance information, and update records.
• Perform front office tasks such as filing, scanning, data entry, and mail handling.
• Maintain a clean, organized, and patient-friendly reception area.
• Collaborate with clinical and administrative staff to support smooth daily operations.
• Provide general support to the medical team as needed.

Benefits

• Medical, dental, and vision coverage.
• 403(b) retirement savings plan.
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Paid time off, up to 5 weeks to start.
• Life insurance.
• Extended Leave Plan (ELP).
• Family care support for childcare, elder care, and pet care.
• Paid parental leave.
• Pet insurance.
• Car insurance.
• Educational benefits, including tuition reimbursement and monthly payments to help pay down graduate school debt.
• Benefits start on day one.
• Supportive, team-oriented workplace.
• Opportunity for internal growth and career development.
• Predictable daytime weekday schedule.
• Meaningful patient-focused work in a welcoming office environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed