Senior Financial Service Representative- TEMP

Langley Federal Credit Union•Chesapeake, VA

15h•$20 - $25•Onsite

About The Position

Langley Federal Credit Union is hiring a Senior Financial Service Representative for its Taylor Road office in Chesapeake, Virginia. The role provides in-person and phone service to members and potential members across the branch network. It uses consultative selling to recommend products and services that meet members’ needs, identify ways to increase engagement, and help members save, borrow, and spend wisely. The representative supports branch operations and may assume operational responsibility, including opening and closing the branch, when leadership is unavailable. The role also mentors and trains staff, provides transaction security overrides, assists with escalated member situations, and works at other branch locations as needed. This is a temporary position. The stated hourly pay range is $19.9038 to $24.62, depending on experience.

Requirements

A bachelor’s degree in business management, finance, or a related field; four years of experience in a financial institution; sales or service experience advising customers as they choose between options; or an equivalent combination of education and experience is required.
At least one year of financial institution experience is required.
Obtain and maintain a valid Notary Public commission within six months of hire as a condition of continued employment.

Nice To Haves

Three years of financial institution experience is preferred.

Responsibilities

Assume operational responsibility for the assigned branch, including opening and closing procedures, when another member of leadership is not present.
Mentor and serve as a role model for staff, providing on-site training.
Provide security overrides to other staff and ensure adequate transaction controls.
Assist staff with escalated member situations.
Use consultative selling, outbound calls, relationship building, and in-person conversations to offer financial products and services that meet or exceed members’ needs.
Answer Contact Center calls as needed after cross-training.
Process new accounts, additional share types, and IRAs in accordance with policy and applicable BSA and US Patriot Act laws.
Process consumer loans, including personal, auto, home equity line of credit, and credit card products, in compliance with federal regulations and credit union policies and procedures.
Process member transactions, including balance inquiries, transfers, payments, loan advances, account opening, and other requests.
Work on the teller line as needed after cross-training.
Assist members with account and loan service needs, including offering financial advice to support their financial well-being.
Help members with online and telephone banking enrollment, education, troubleshooting, and password or security-question resets.
Record member interactions and follow-ups using CRM and Document Management System tools.
Educate members about Langley products and services and refer them to internal business partners.
Interact professionally with peers, supervisors, and other employees to foster teamwork.
Serve as a front-line deterrent against fraud and theft, protecting members and the credit union.
Support day-to-day branch operations and efficiencies.
Comply with credit union policies and regulatory requirements.
Work at other branch locations as needed.

Benefits

Affordable medical, dental, and vision plans.
Educational assistance covering books, lab fees, registration costs, and more.
Student loan repayment support.
Career growth opportunities.
Paid vacation accruing from the first day and increasing with service, subject to a maximum cap.
13 paid holidays, including the employee’s birthday and the day after Thanksgiving, plus floating holidays.
Paid sick time.
401(k) plan with a 6% company match, immediate vesting, and a Roth IRA option.
Company-covered short- and long-term disability insurance.
Complimentary life insurance and the option to purchase additional voluntary life insurance.
Flexible health care and dependent care benefits.