Senior Field Application Engineer

Harmonic Inc. • Denver, CO

1d • $150,000 - $170,000 • Hybrid

About The Position

Harmonic is seeking a Senior Field Application Engineer to serve as the technical authority for DOCSIS access deployments across cable operator and MSO accounts. This hands-on, customer-facing role owns technical relationships for assigned accounts from architecture and lab validation through field trials, production turn-up, and ongoing optimization. The position also serves as a senior technical escalation point, working with T2 and LIFT teams to resolve complex issues.

The role leads network design and dimensioning for DOCSIS builds and upgrades, as well as lab qualification, interoperability, field trial, and proof-of-concept programs. It translates operator requirements into product requirements and collaborates with Product Management and R&D to inform the roadmap. The engineer drives escalated troubleshooting and root cause analysis on live networks, coordinating with customer NOC teams, T2 and LIFT teams, Harmonic Support, and R&D engineering.

This is a hybrid role with periodic onsite work in Denver, Colorado, and approximately 20% travel. The position reports to the Global Leader, Field Application Engineering. The estimated base salary range is $150,000–$170,000.

Requirements

• 10 or more years of experience in broadband access, service provider network, or telecom systems engineering, with significant customer-facing field or solutions engineering experience.
• Deep, hands-on DOCSIS expertise.
• Distributed access architecture experience, including Remote PHY deployment and RPD provisioning, GCP, DEPI/UEPI, PTP/1588 timing, and CIN design.
• Solid PON knowledge, including practical XGS-PON and/or GPON experience with OLT/ONT operation, OMCI, DBA, T-CONT/GEM mapping, optical power budgets, and PON troubleshooting.
• Strong IP networking foundation.
• Kubernetes and cloud-native experience.
• Linux proficiency.
• Excellent written and verbal communication skills and ability to engage operator engineers and VP-level stakeholders.
• Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, Telecommunications, or equivalent experience.

Responsibilities

• Own the technical relationship for assigned cable operator and MSO accounts from architecture and lab validation through field trials, production turn-up, and ongoing optimization.
• Serve as the senior technical escalation point and drive complex issues to closure alongside T2 and LIFT teams.
• Lead network design and dimensioning for DOCSIS builds and upgrades, including service group sizing, spectrum planning, mid/high-split migration, OFDM/OFDMA profile design, capacity modeling, and node-split planning.
• Design and execute lab qualification, interoperability, field trial, and proof-of-concept programs, including formal test plans, acceptance criteria, and results reporting.
• Translate operator requirements into product requirements and work with Product Management and R&D to shape the roadmap based on field experience.
• Drive escalated troubleshooting and root cause analysis on live networks, coordinating across customer NOC teams, T2 and LIFT teams, Harmonic Support, and R&D engineering.
• Analyze protocol traces, system logs, RF measurements, and telemetry to isolate faults across HFC and optical plant, access layer, transport, provisioning, and subscriber management domains.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior