Senior Engineering Manager (Patient New Verticals)

Headway

4d•$26,520 - $314,925

About The Position

Headway is building a new mental healthcare system that is accessible to everyone by helping therapists accept insurance and grow their practices. The company’s software supports a national network of mental healthcare providers and helps patients find care. The engineering team builds products and platform foundations that support patients and therapists, with a focus on shipping quickly, treating everything as a product, and creating a culture of trust and continuous learning. The Senior Engineering Manager will lead the engineers responsible for patient referral, payer, and phone channels, and identify and develop additional channels. These channels connect patients to Headway through doctors, insurers, and phone interactions. The role partners closely with two product managers, data science, and operations, and works directly with health systems and insurers. It reports to the Head of Patient Engineering, with opportunity to grow the organization as new channels launch. The role is suited to a product-minded engineering leader who is comfortable building in an early, ambiguous environment, growing teams, and working through partner dependencies. It includes using AI to improve how patients are referred, routed, and booked, and focusing on outcomes such as patients booking with therapists. Headway’s engineering tools include Python, TypeScript, FastAPI, SQLAlchemy, React, Remix, Next.js, Postgres, Redis, AWS, Spark, Kafka, Datadog, PagerDuty, Sentry, GitHub, Snyk, Semgrep, and Lacework. The expected base pay range is $265,200–$314,925, based on qualifications, experience, and geographic location. The role may also be eligible for performance-based variable compensation and an equity grant, depending on position and level. Headway offers a comprehensive benefits package and is committed to reasonable accommodations and inclusion of qualified individuals.

Requirements

At least 4 years of experience managing engineers, including a track record of hiring and developing them.
At least 5 years of experience building production software.
Experience launching or growing an acquisition, distribution, or partner channel.
Willingness and ability to manage, including hiring, coaching, and setting team standards.
Ability to work effectively in ambiguous, early-stage situations and adapt when plans or partner timelines change.
Ability to build trust with product, operations, and partners and help resolve difficult tradeoffs.

Nice To Haves

Experience with healthcare, payer, or health system integrations.
Experience with voice or conversational AI.
Experience with B2B2C products.

Responsibilities

Grow patient acquisition channels through doctors, insurers, and phone interactions.
Take new channels from initial discovery through launch and scaling, and discontinue approaches that do not work.
Build AI into patient referral, routing, and booking processes.
Lead, hire, coach, and grow a team of engineers who own outcomes.
Make it easy for partners to work with Headway and strengthen Headway’s partner relationships.
Partner with product managers, data science, operations, health systems, and insurers.

Benefits

Equity compensation.
Medical insurance.
Dental insurance.
Vision insurance.
Health Savings Account (HSA) and Flexible Spending Account (FSA).
401(k) with matching.
Therapy reimbursement.
18-week parental leave for eligible employees.
Carrot Fertility annual reimbursement and membership.
13 paid holidays each year and a holiday break during the week between December 25 and December 31.
Flexible paid time off.
Employee Assistance Program (EAP).
Training and professional development.
Paid parental, medical, and caregiver leave.