Enterprise Account Manager - New Verticals

AirOps•San Francisco, CA

2d•$175,000 - $225,000

About The Position

As an Enterprise Account Manager on AirOps’ strategic New Verticals team, you will own client strategy, project management, and service delivery for the fully managed Offsite product and service. You will help enterprise brands earn the third-party mentions that drive AI search visibility. As an early member of the services arm, you will help shape how the offering is delivered to enterprise clients. You will serve as the strategic partner and day-to-day point of contact for a portfolio of enterprise services clients, translating customer goals into tailored Offsite programs covering publisher strategy, placement execution, performance reporting, and ongoing optimization. This is a high-ownership, client-facing role that combines strategic thinking with hands-on project management to deliver measurable outcomes.

Requirements

At least 3 years of account management experience, including at least 1 year at a marketing agency, marketing technology company, or in a similar marketing-focused role.
Experience serving enterprise clients and supporting marketing strategy and reporting for stakeholders such as CMOs, Growth Leads, and SEO Managers.
Strong understanding of digital marketing strategy and ability to discuss client goals, performance, and priorities with marketing leaders.
Strong communication and relationship-building skills, including the ability to navigate multiple stakeholders and translate complex data into compelling narratives.
Strong project and operational management skills, including managing multiple workstreams and maintaining timelines and quality.
Analytical ability to evaluate performance data, identify what is working, and make clear recommendations.
Ability to thrive in ambiguity and fast-moving environments, take initiative, and help build a developing product and service.

Nice To Haves

Familiarity with AI search, SEO/AEO, or digital PR.

Responsibilities

Own enterprise Offsite services accounts end-to-end, including onboarding, strategy, project management, execution, and reporting.
Understand each client’s competitive landscape, target topics, and AI search goals to develop tailored publisher and placement strategies.
Lead client onboarding and coordinate cross-functional resources for account setup and maintenance.
Coordinate with operations teams on timelines and dependencies to ensure deliverables are completed on time and to a high standard.
Run bi-weekly client check-ins and quarterly business reviews, communicating progress, surfacing insights, and presenting strategic marketing recommendations to enterprise stakeholders.
Monitor and report campaign performance, turning data into clear narratives and navigating ambiguity in reporting for a developing business line.
Use AirOps platform insights and analytics to guide client decisions and demonstrate the value of the Offsite program.
Proactively manage project scope, client expectations, and delivery risks.
Represent the voice of the customer internally by sharing product gaps and market feedback with the product team.
Help define and refine playbooks, onboarding flows, and reporting templates to scale the Offsite service.