Sr. Engineer, Collaboration

Levi Strauss & Co.

1d • Remote

About The Position

As a Senior Engineer, Collaboration at Levi Strauss & Co., you will lead complex hands-on engineering and operational ownership across Microsoft 365 collaboration services. You will deliver secure, reliable solutions, lead major incidents and changes, improve platform health, and mentor other engineers within approved enterprise architecture and governance. This role reports to the Senior Director, End User Services.

The role includes leading complex implementations across Exchange Online, Teams, Teams Phone, Teams Rooms, SharePoint, OneDrive, Copilot, security, compliance, and platform integrations. You will own service health, technical leadership during major incidents, root-cause remediation, release readiness, operational improvements, and reliable day-to-day service delivery. You will implement approved architecture, governance, security, compliance, lifecycle, monitoring, testing, and documentation standards. You will coordinate with support, Global Information Security, Legal, network, Facilities, telecommunications, vendors, and business stakeholders during delivery and service restoration. You will also mentor Collaboration Engineers, improve automation and support readiness, and recommend architecture or policy changes when operational evidence identifies a need.

Requirements

• 8+ years of experience in collaboration, messaging, voice, or Microsoft 365 engineering, including ownership of complex global services and changes.
• Bachelor's degree in technology or a related field, or equivalent practical experience.
• Advanced expertise in Exchange Online, Teams, Teams Phone, Teams Rooms, SharePoint, OneDrive, Copilot, PowerShell, identity, security, compliance, monitoring, and integrations.
• Demonstrated success improving service reliability, adoption, security, automation, documentation, and employee experience.
• Sound judgment in distinguishing implementation decisions from architecture, Legal, policy, security, and enterprise-risk matters requiring escalation.

Responsibilities

• Lead complex implementations across Exchange Online, Teams, Teams Phone, Teams Rooms, SharePoint, OneDrive, Copilot, security, compliance, and platform integrations.
• Own service health, technical leadership for major incidents, root-cause remediation, release readiness, operational improvement, and reliable day-to-day service delivery.
• Implement approved architecture, governance, security, compliance, lifecycle, monitoring, testing, and documentation standards.
• Coordinate with support, Global Information Security, Legal, network, Facilities, telecommunications, vendors, and business stakeholders during delivery and service restoration.
• Mentor Collaboration Engineers and improve automation and support readiness.
• Recommend architecture or policy changes when operational evidence identifies a need.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior