Senior Collaboration Engineer

HEARTLAND BUSINESS SYSTEMS LLC • Plymouth, MN

8h

About The Position

The Senior Collaboration Engineer develops, implements, and supports collaboration services and solutions for consulting clients. The role builds customer-focused relationships to identify business challenges and establish specifications and requirements for effective solutions. As a member and leader of the HBS collaboration team, the engineer provides consultative, proactive project support to HBS’s account base and works across internal teams to deliver projects on time and within scope. The position also provides senior-level support, maintenance, and administration for customer networks, while identifying potential concerns and opportunities for enhancement. The engineer researches products, improves configuration standards and best practices, and educates team members to support the sales process. The role includes maintaining project documentation, current vendor or industry certifications, and knowledge of new products and solutions. An annual billable-hour goal applies and may change as the business evolves.

Requirements

• At least 3 years in a technical-related field.
• Bachelor’s degree or equivalent certifications.
• CCNP or equivalent-level certifications.
• Experience designing and architecting collaboration-based solutions.
• Experience installing and supporting collaboration solutions.
• Strong VoIP troubleshooting skills.
• Experience deploying VoIP protocols and technologies, including SIP, H323, MGCP, QoS, G711, and G729.
• Maintain an outcome-focused mindset.
• Strong prioritization skills.
• Be a team player.
• Maintain a professional attitude and respectful demeanor.

Responsibilities

• Provide consultative and proactive project support to HBS’s account base as a member and leader of the collaboration team.
• Collaborate and lead across internal teams to ensure successful, timely delivery of project scope.
• Research products, improve configuration standards and best practices, and educate team members on products and services to enhance the sales process.
• Provide senior-level support, maintenance, and administration for customer networks; identify potential concerns and enhancement opportunities.
• Promote a positive team atmosphere across regional and virtual practices while maintaining a professional and respectful demeanor.
• Create and maintain detailed project documentation to help estimate time and define scope for related future projects.
• Maintain current vendor- and industry-specific certifications and stay informed about new products and solutions using available resource networks.
• Meet the annual billable-hour goal defined by HBS.

Benefits

• Competitive compensation package, which may include bonus, incentive, commission, fair wage, retirement plans, and benefits with HSA-compatible plans.
• Growth opportunities.
• Community involvement.
• Personal development.
• Employee and family celebrations.
• Green initiatives.
• Personal time off.
• Work-life balance.
• Recognition and awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior