Senior M365 Collaboration Engineer

United Community Bank•Greenville, SC

1d•Onsite

About The Position

The Senior M365 Collaboration Engineer supports end-user technology systems that enable employees to work in offices, branches, and on the go. The role oversees and engineers Microsoft 365 solutions for communication, productivity, collaboration, Microsoft AI tools, and Microsoft Power Platform. The engineer partners with business teams to identify and develop generative AI and agentic AI solutions using tools such as Copilot Studio and Power Automate. The position collaborates with the Productivity team and other technology groups, cross-trains other M365 Collaboration Engineers, and may train related IT teams. It is responsible for improving cybersecurity practices in its area, maintaining documentation and adherence to standards and procedures, meeting service-level agreements, providing customer service, and resolving complex issues with other technology areas. The role works as part of a geographically dispersed team and in person at a United office location, typically in Greenville, SC; Atlanta, GA; Orlando, FL; or Blairsville, GA. It requires schedule flexibility for evenings and weekends as needed and up to 15% travel.

Requirements

High school diploma required; undergraduate degree highly preferred.
Technical training and certifications related to the role are highly preferred.
5+ years of experience engineering and operating enterprise-level technology systems.
5+ years of experience administering Microsoft Windows operating systems, Microsoft Office applications, Active Directory, AD GPOs, and Microsoft applications.
5+ years of experience managing Microsoft Teams, OneDrive for Business, SharePoint Online, Office 365 tenants, and Exchange Online.
3+ years of experience managing Microsoft Entra ID and Conditional Access rules.
3+ years of experience configuring and promoting a secure user environment through tools, user education, and endpoint practices that harden operating systems and applications.
1+ years of experience managing and creating agents in Microsoft Copilot Studio.
1+ years of experience managing and deploying solutions in Microsoft Power Platform and Power Automate.
Strong technology problem-solving skills, including identifying root causes and resolving problems.
Demonstrated collaboration skills and ability to thrive in a group environment.
Excellent organizational and time-management skills.
Effective verbal and written communication skills.
Desire to learn, grow, and achieve more.
Demonstrated customer-service expertise and a customer-first approach.
Expert experience with Microsoft Entra ID and Conditional Access rules.
Expert-level experience administering Microsoft Office 365 tenants.
Expert experience with Microsoft Exchange Online in hybrid or cloud-only configurations.
Expert experience with Microsoft Teams, SharePoint Online, OneDrive for Business, and PowerShell scripting to make O365 tenant configuration changes.
Expert-level experience troubleshooting email flow and routing.
Strong experience with Microsoft cloud/hybrid cloud management and Intune device onboarding and configuration.
Strong experience deploying agents in Microsoft Copilot Studio and combining them with tools such as Microsoft Power Automate.
Extensive hands-on experience supporting Windows 10/11 and Microsoft 365 Office suite programs.
Must pass a criminal background and credit check.
Must be able to occasionally lift and move technology-related equipment of reasonable size and weight.

Nice To Haves

Undergraduate degree.
Technical training and certifications related to the role.
Strong understanding of network environments, routing protocols, technology architectures, TCP/IP, DHCP, DNS, LAN, WAN, wireless, and VPN.
Strong working knowledge of Apple Mac hardware and macOS management, including interaction with Microsoft 365 enterprise applications such as Outlook, OneDrive, and Teams.
High-level working knowledge of automation using scripting tools such as PowerShell.

Responsibilities

Administer and manage the Microsoft 365 and Microsoft Entra ID environment.
Fulfill user-submitted tickets involving Microsoft 365 products, including Exchange, OneDrive, Teams, and Office Suite.
Ensure Microsoft 365 applications function well and receive frequent updates on PCs, Macs, and mobile devices.
Work with business, vendor, and technology teams to develop and operate an end-user environment that meets current and future business objectives.
Respond to audit and regulatory requests by providing requested information by the specified deadline.
Document processes, procedures, and environment components.
Work independently on projects and assignments and collaborate with the team as needed.
Complete assigned tasks and projects on time; periodic overtime and after-hours or weekend work may be required.
Occasionally lift and move technology-related equipment of reasonable size and weight.
Participate in required compliance training, including Bank Secrecy Act/anti-money laundering training, and other training programs, meetings, seminars, and conferences.
Cross-train other M365 Collaboration Engineers and potentially related IT teams.
Implement and improve cybersecurity practices for the areas of ownership.
Follow standards and procedures, meet service-level agreements, provide customer service, and work with teams such as Information Security, Service Desk, and Infrastructure.
Take responsibility for complex issues and work with other technology areas to resolve them.
Administer Microsoft 365 products and services, including Exchange Online, OneDrive for Business, Teams, SharePoint Online, and Office applications.
Manage Microsoft Entra ID and Conditional Access rules; configure and promote a secure user environment.
Manage and create agents in Microsoft Copilot Studio and deploy solutions using Microsoft Power Platform and Power Automate.