M365 Productivity & Collaboration Specialist

TekSynap•Washington, DC

1d•Onsite

About The Position

TekSynap is seeking an M365 Productivity & Collaboration Specialist to support the U.S. International Trade Commission (USITC) Information Technology Service Desk Support Services contract. The role serves as the primary subject matter expert for Microsoft 365 productivity applications, collaboration platforms, reporting solutions, and business process modernization initiatives. The specialist helps USITC personnel maximize Microsoft technologies through advanced user support, consultation, training, reporting solutions, and collaboration services. The position is based in an office in Washington, DC. The schedule is day shift, Monday through Friday, with possible evening and weekend work to meet program and contract needs. Travel is less than 10%. The work environment has a low noise level. Physical demands include regularly using hands, reaching, talking or hearing, standing, walking, sitting, climbing or balancing, and stooping, kneeling, crouching, or crawling. The employee may need to lift up to 10 pounds regularly and up to 25 or 50 pounds frequently. Vision requirements include close and distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Requirements

Active Secret clearance.
U.S. citizenship.
Bachelor's degree in Information Technology, Business, Information Systems, or a related field; equivalent experience may be substituted.
5–8 years supporting Microsoft 365 technologies in a federal government or enterprise environment.
Advanced proficiency with Microsoft Excel, Power BI, SharePoint Online, OneDrive, Outlook, Word, PowerPoint, and Microsoft Project.
Experience developing dashboards, executive reporting solutions, and business analytics products.
Experience supporting document management and collaboration platforms.
Strong communication, presentation, training, and customer engagement skills.

Nice To Haves

Experience supporting federal agencies and executive-level users.
Experience with Power Automate, Power Apps, and Power Platform solutions.
Experience supporting records management and knowledge management initiatives.
Experience with ServiceNow or other ITSM platforms.
Microsoft Power BI Data Analyst Associate certification.
Microsoft 365 Certified Enterprise Administrator certification.
Microsoft Certified: Collaboration Communications Systems Engineer certification.
ITIL Foundation Certification.

Responsibilities

Serve as the primary subject matter expert for Microsoft 365 technologies, including Outlook, Word, Excel, PowerPoint, Project, Power BI, OneDrive, SharePoint Online, Planner, and Adobe Acrobat.
Provide advanced user support and consultation for Microsoft productivity and collaboration tools.
Assist users with advanced Excel formulas, pivot tables, data modeling, reporting automation, dashboards, and business analytics solutions.
Design, develop, and maintain Power BI dashboards, executive reporting solutions, scorecards, and operational metrics.
Develop and maintain project schedules, roadmaps, resource trackers, and reporting products using Microsoft Project and related technologies.
Administer SharePoint Online environments, including site creation, permissions management, content organization, governance, and document management solutions.
Support OneDrive file management, data recovery, collaboration capabilities, sharing permissions, and synchronization activities.
Design and maintain templates, forms, presentations, reports, workflows, and collaboration solutions using Microsoft 365 and Power Platform capabilities.
Assist users with workflow modernization, business process improvement, records management, and information-sharing initiatives.
Deliver classroom instruction, workshops, one-on-one coaching, and end-user training programs.
Create and maintain knowledge base articles, user guides, standard operating procedures, and training materials.
Provide white-glove support to executive leadership, Commissioners, senior government officials, and high-visibility stakeholders.
Partner with Service Desk, Infrastructure, Cybersecurity, and Engineering teams to improve collaboration services and user adoption of Microsoft technologies.
Identify opportunities to improve organizational efficiency through automation, reporting, and collaboration platforms.