M365 Collaboration Engineer - System Administration

Southern Company • Atlanta, GA

4h • Hybrid

About The Position

This position is responsible for administering, governing, supporting, optimizing, and strategically enabling Southern Company's Microsoft 365 collaboration, automation, AI, and PDF solution platforms. These include Microsoft Teams and Teams Voice, SharePoint Online, OneDrive for Business, Microsoft 365 Copilot, Copilot Studio, Power Platform, Office 365 tenant administration, enterprise search, Adobe Creative Cloud, Nitro PDF Pro, Nitro Sign, and related technologies. The role ensures the platforms and services are secure, well-governed, scalable, and aligned with business objectives, productivity outcomes, automation opportunities, digital content creation, document management, and AI-driven innovation.

The position uses a hybrid work arrangement and requires onsite work at least four days per week at either Georgia Power Company's headquarters in Atlanta, Georgia, or Alabama Power Company's headquarters in Birmingham, Alabama, depending on the selected candidate's work location. The engineer partners with business and technical stakeholders to deliver and govern solutions, provide advanced support and consultation, measure adoption and business value, and contribute to enterprise AI, automation, and productivity roadmaps.

Requirements

• Extensive experience administering and governing Microsoft Power Platform, including Power Apps, Power Automate, Power BI, Dataverse, AI Builder, environments, connectors, DLP policies, Center of Excellence, licensing, platform security, environment strategy, solution lifecycle management, low-code/no-code application governance, and automation controls.
• Experience administering, governing, deploying, and supporting Microsoft 365, Microsoft Copilot, Copilot Studio, custom and knowledge agents, AI-powered solutions, and agent lifecycles, including prompt engineering, adoption, security reviews, monitoring, optimization, support, and retirement.
• Strong knowledge of AI governance, responsible AI, information protection, data security, compliance controls, and AI-related risk management, including data exposure, prompt injection, access controls, information governance, cybersecurity threats, and enterprise data protection.
• Experience integrating Microsoft 365, Power Platform, Copilot Studio, Microsoft Graph, Dataverse, enterprise search, and external data sources.
• Experience with enterprise search, knowledge management, retrieval-based AI, Microsoft Search, and AI-powered information discovery.
• Extensive experience administering, supporting, securing, and governing Microsoft 365 technologies, including Teams, Teams Voice, SharePoint Online, OneDrive for Business, Office 365 tenant administration, Microsoft Entra ID (Azure AD), Conditional Access, licensing, identity and access management, compliance features, governance controls, Microsoft Graph, external access, GPO policies, Office client patching, PowerShell automation, and technical documentation.
• Proven experience as a Microsoft 365 Engineer and Administrator, configuring, troubleshooting, optimizing, and supporting Microsoft 365 applications and collaboration services, including Teams, SharePoint Online, OneDrive, Word, Excel, PowerPoint, OneNote, and related tools.
• Experience conducting solution architecture reviews, governance assessments, risk evaluations, security reviews, and production readiness assessments for AI agents, automation solutions, Copilot implementations, and low-code/no-code applications.
• Experience developing and analyzing adoption metrics, business value measurements, ROI models, operational analytics, usage reports, executive dashboards, and performance insights for Microsoft 365, Copilot, AI, and automation initiatives.
• Excellent verbal, written, and technical communication skills, with the ability to explain complex technical, AI, and automation concepts to technical and non-technical audiences.
• Strong business consulting, stakeholder engagement, and relationship-building skills, including the ability to advise stakeholders, identify and prioritize opportunities, develop business cases, and align solutions with measurable business objectives.
• Strong analytical, problem-solving, and decision-making skills, including the ability to assess technical and business challenges and evaluate risks, costs, benefits, security, compliance, and operational impacts.
• Ability to drive innovation, process improvement, digital transformation, and user adoption through AI, automation, and low-code/no-code technologies.
• Ability to balance innovation with governance, risk management, security, and compliance.
• Ability to evaluate, measure, and communicate business value, efficiency gains, success metrics, and outcomes from AI and automation investments.
• Ability to build partnerships and collaborate across geographically dispersed technical and business teams.
• Self-motivated, organized, detail-oriented, and able to work independently, manage priorities, maintain quality, and adapt to changing business needs.

Nice To Haves

• Working knowledge of network protocols, DNS, authentication methods, server technologies, storage technologies, and related infrastructure supporting Microsoft 365, AI, and automation platforms.

Responsibilities

• Lead governance, administration, monitoring, optimization, and strategic enablement of AI, automation, productivity, and Microsoft 365 platforms, including Microsoft 365 Copilot, Copilot Studio, Power Platform, AI Builder, enterprise search, and SharePoint Online.
• Manage the lifecycle of AI, automation, low-code/no-code, enterprise search, and productivity solutions, from intake, evaluation, architecture and governance reviews, and design through deployment, production readiness, monitoring, support transition, optimization, retirement, and ongoing governance.
• Use PowerShell and related automation technologies to streamline Microsoft 365 administration, platform management, reporting, and operational processes.
• Design, administer, support, and optimize enterprise search, knowledge management, information architecture, and AI-powered information retrieval solutions.
• Partner with business stakeholders to identify, evaluate, design, implement, and optimize solutions that improve business processes, productivity, operational efficiency, knowledge management, information access, and user experience.
• Provide technical consultation and solution design guidance for Microsoft 365, Copilot, Copilot Studio, Power Platform, AI, automation, and enterprise search, including governance, architecture, licensing, security, and best practices.
• Establish and enforce governance frameworks, policies, standards, security controls, deployment processes, operational support models, data protection requirements, and user guidelines.
• Collaborate with cybersecurity, compliance, legal, architecture, information owners, content managers, and business stakeholders to evaluate risks, implement controls, improve data quality and content governance, and support responsible and compliant use of AI and automation.
• Configure, deploy, administer, support, and manage Microsoft 365 applications, services, features, and related cloud technologies in accordance with business requirements, governance standards, security requirements, best practices, and service-level expectations.
• Monitor and optimize platform health, performance, availability, adoption, usage analytics, licensing utilization, capacity, operating costs, and business value; develop recommendations to maximize organizational benefit, return on investment, and efficient resource use.
• Develop and maintain frameworks, metrics, dashboards, and reports measuring adoption, productivity gains, operational efficiency, business outcomes, platform utilization, and return on investment.
• Serve as a Tier 3 escalation resource, providing advanced technical support, troubleshooting, root cause analysis, and operational guidance.
• Create and maintain solution architectures, system configurations, operational procedures, governance standards, technical specifications, test plans, knowledge articles, and support documentation.
• Develop and deliver training, awareness, and enablement programs for stakeholders, end users, and IT personnel.
• Contribute to enterprise AI, automation, and productivity roadmaps by evaluating emerging technologies, platform capabilities, industry trends, and business opportunities.

Benefits

• Competitive base salary.
• Annual incentive awards for eligible employees.
• Health, welfare, and retirement benefits designed to support physical, financial, and emotional/social well-being.
• The position may be eligible for additional compensation through an incentive program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed