Sr. Collaboration Engineer

Workday • Pleasanton, CA

3d • Hybrid

About The Position

The Sr. Collaboration Engineer is part of Workday’s Digital Employee Experience Collaboration team within Business Technology. The team delivers digital experiences for a global workforce, partnering with functions including Sales, Marketing, Customer Service, HR, and Employee Communications to improve productivity and business operations.

The role delivers enterprise collaboration services across SaaS products including Google Workspace, Slack, Microsoft 365/Teams, Miro, Asana, and Smartsheet. It focuses on operational excellence, automation, AI engineering solutions, and modern collaborative workflows. The engineer balances daily operations and customer SLAs across multiple technologies, communicates with technical and non-technical stakeholders, and takes on work beyond their immediate knowledge base as needed.

The position includes operating and improving collaboration platforms, delivering migrations and integrations, developing automation and AI-driven capabilities, and providing advanced technical support. It also coordinates global support handoffs to maintain 24x5 coverage and works with IT engineering and security organizations to meet audit and policy requirements. The role follows Workday’s Flex Work approach: at least half of each quarter is spent in the office or in the field with customers, prospects, and partners; remote home-office roles may also come together in offices for important moments.

Requirements

• 8+ years of hands-on experience in IT engineering, platform administration, or enterprise systems engineering.
• Deep administrative expertise with Google Workspace (Gmail, Drive, Vault), Slack Enterprise Grid, and Microsoft 365/Microsoft Teams.
• Demonstrated proficiency architecting automated workflows and scripts using Python, PowerShell, Google Apps Script, REST APIs, and command-line administration tools such as GAM and Google Admin SDK.
• Experience operating as an escalation point for complex L3/L4 technical issues, incident management, root cause analysis, and ticketing systems such as ServiceNow or Jira.
• Bachelor’s degree in Computer Science, Information Technology, or a related technical field, or equivalent practical work experience.
• Ability to coordinate global operations and daily handoffs across PST and IST time zones to ensure 24x5 coverage.
• Strong drive to implement operational automation that empowers Tier 1 and Tier 2 support and reduces engineering maintenance overhead.
• Excellent written and verbal communication skills, including the ability to explain complex technical concepts to non-technical business partners and leadership.
• Ability to balance competing priorities in a fast-paced technology environment while adhering to customer SLAs.

Nice To Haves

• Hands-on experience or interest in integrating enterprise AI tools and third-party SaaS products with enterprise collaboration stacks.

Responsibilities

• Manage, operate, and maintain enterprise collaboration SaaS platforms, including Google Workspace, Slack Enterprise Grid, and integrated tools.
• Drive platform migration initiatives, including tenant migrations, Google Workspace optimizations, and file-sharing governance.
• Implement scalable end-to-end automation for high-volume administrative processes and user lifecycles using Python, PowerShell, Google Apps Script, GAM, and Admin SDKs.
• Implement best practices, standards, and governance controls for AI/ML technologies and enterprise automation services.
• Build and implement AI-driven products and features aligned with the organizational roadmap.
• Develop, test, and implement processes focused on end-to-end automation and AI/ML optimization.
• Implement shift-left automation strategies that empower Tier 1 and Tier 2 support and reduce engineering operational load.
• Design, deploy, and provide operational support for integrations with enterprise AI platforms such as Sana Labs, Glean, and Slack AI.
• Serve as an escalation point for Tier 3 and Tier 4 support, addressing complex incidents and service requests.
• Monitor system health, uptime, performance indicators, and Mean Time to Resolution (MTTR).
• Coordinate global operations and handoffs across PST and IST time zones to maintain continuous 24x5 support coverage.
• Collaborate with IT engineering and security organizations to ensure compliance with audits and policies.
• Resolve complex issues creatively and effectively using technical experience, professional concepts, and company objectives.

Benefits

• The role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus.
• Annual refresh stock grants may be available.
• Workday describes a comprehensive benefits package, but specific benefits are not listed in the posting.
• Flexible scheduling through Workday’s Flex Work approach.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior