Staff Collaboration Engineer – Slack
About The Position
PayPal’s Enterprise Messaging & Collaboration Engineering team owns platforms used daily across the company, including Slack, Microsoft Teams, Exchange Online, and supporting identity and compliance systems. The team maintains messaging reliability and ensures platform controls meet Legal, Compliance, and regulatory requirements, including governance over what non-human identities can access and do. This Staff-level role owns administration and production operations of PayPal’s Slack Enterprise Grid environment, supporting tens of thousands of employees across regulated businesses. The position covers governance of apps, agents, integrations, and Slack Connect requests; defensible retention and export configurations; service degradation response; platform architecture and standards; and the services and pipelines surrounding Slack. It also sets platform direction, provides technical leadership, and partners with cross-functional teams to support enterprise AI and Slack-to-Teams interoperability.
Requirements
- At least 5 years of relevant experience and a bachelor’s degree, or an equivalent combination of education and experience.
- 10+ years of enterprise messaging and collaboration engineering experience, including 4+ years on Slack Enterprise Grid in environments with 5,000+ users; experience owning a platform rather than only handling tickets.
- Strong Slack administration expertise, including retention, eDiscovery export, OAuth scope governance, Slack Connect, and information barriers.
- Working knowledge of Slackbot, Slack AI, the MCP server, and AI exclusion controls.
- Practical scripting in Python or PowerShell against Slack APIs.
- Production cloud experience with Terraform or equivalent, CI/CD, secrets management, and workload identity.
- Experience with Entra ID, SAML/SSO, SCIM, conditional access, and OAuth 2.0.
- Sound least-privilege judgment for bots, agents, and service principals, including treating prompt injection as an access-control problem.
- Production triage experience under pressure and judgment about when to escalate an issue to a vendor case.
- Experience with formal change control, including blast radius, backout plans, and approvals.
- Hands-on support for eDiscovery, legal hold, records retention, or audit requests in financial services, healthcare, government, or a similar regulated environment.
- Ability to produce runbooks and standards that another engineer can execute independently.
- Relevant experience in network and security infrastructure, cloud and on-premises network integration, Infrastructure as Code, and F5 LTM/ASM operations, as described in the essential responsibilities.
Nice To Haves
- Teams administration.
- M365/Purview experience.
- Salesforce familiarity.
- Experience with archiving tools.
Responsibilities
- Run day-to-day administration and production operations of Slack Enterprise Grid, including organization and workspace policies, SSO/SCIM identity integration, and Slack Connect governance.
- Assess, approve, scope, and revoke apps, integrations, and AI agents; maintain an inventory with a named human owner for each agent; and control external AI clients’ access to Slack’s MCP server.
- Configure and support retention, legal hold, eDiscovery, audit evidence, and AI-generated content; verify archiving-vendor support for new object types before enabling features.
- Lead high-severity messaging incidents through root cause analysis and work vendor cases to closure.
- Script against Slack Admin, Discovery, Audit Logs, and Web APIs; build and operate related bots, pipelines, and connectors as cloud services using infrastructure as code, CI/CD, and monitoring.
- Set multi-year platform direction and standards; make build-versus-buy and vendor decisions; mentor engineers; and collaborate with Security, Legal, Compliance, IAM, and the AI platform team.
- Partner with the AI platform team to provide enterprise AI with Slack context while preserving permissions.
- Own Slack-to-Teams interoperability.
- Lead configuration, maintenance, and optimization of network and security infrastructure to ensure high performance and reliability.
- Architect and integrate networks across business units and cloud environments for connectivity and scalability.
- Promote Infrastructure as Code to automate and maintain consistent, scalable, up-to-date infrastructure.
- Oversee configuration, deployment, and management of F5 Local Traffic Managers (LTMs) and Advanced Security Modules (ASMs).
- Develop strategies for integrating cloud VPCs, interconnects, and direct connects for secure, efficient data flow between on-premises and cloud environments.
- Identify opportunities to improve network scalability and resilience as business demands and traffic grow.
- Work with infrastructure, application, and security teams to ensure network designs meet cross-functional requirements and best practices.
Benefits
- Generous paid time off.
- Healthcare coverage for employees and their families.
- Resources to support financial security and mental health.
- Annual performance bonus, equity, or other incentive compensation may be available, as applicable.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
