Collaboration Engineer

Leidos • Washington, DC

4d • $69,550 - $125,725

About The Position

The Collaboration Engineer Jr. supports SEC Office of Information Technology collaboration services under the ISS contract by assisting with deployment, operations, and troubleshooting of enterprise collaboration platforms. The role provides technical support for Microsoft Teams, SharePoint, and conferencing technologies serving headquarters, regional offices, and telework users. It also supports AV/VTC and video streaming delivery for internal meetings and high-visibility events. The engineer contributes to SLA-focused service delivery, cross-team coordination, secure operations, and clear operational documentation.

Requirements

• Must be a U.S. citizen and must not hold dual citizenship with any other country.
• Ability to obtain and maintain SEC Public Trust, or higher if required.
• Bachelor's degree and at least 2 years of experience in collaboration technology support or engineering roles in enterprise environments.
• Experience deploying and troubleshooting unified communication platforms, including Microsoft Teams and SharePoint.
• Experience supporting AV systems, video conferencing, and live/on-demand streaming technologies, including secure integration with network infrastructure.
• Knowledge of Microsoft Teams, Microsoft Teams Rooms, SharePoint, and Microsoft 365 collaboration capabilities.
• Experience with enterprise conferencing tools and conferencing system troubleshooting.
• Experience with AV/VTC systems support and video streaming operations for enterprise meetings and events.
• Experience with incident/request handling, documentation, and user support in structured IT service environments.
• Knowledge of collaboration platform security compliance and cross-platform integration.

Nice To Haves

• Experience supporting Microsoft 365 GCC environments and monitoring service health through M365 administrative tools.
• Experience supporting high-visibility enterprise events requiring live streaming, captioning coordination, or post-event media support.
• Familiarity with ITSM/ticketing platforms such as ServiceNow in SLA-driven federal support environments.
• Working knowledge of federal cybersecurity and compliance expectations, such as FISMA-aligned controls and zero trust principles.
• Experience using basic scripting or automation to improve collaboration platform operations and reporting.
• Microsoft 365 Certified: Teams Administrator Associate (MS-700).
• Microsoft 365 Certified: Administrator Expert (MS-102).
• AVIXA CTS.

Responsibilities

• Assist in deploying, configuring, and maintaining collaboration platforms, including Microsoft Teams Rooms and SharePoint.
• Troubleshoot incidents and service requests affecting unified communications and collaboration tools.
• Coordinate with senior engineers and related ISS teams to implement approved collaboration solutions and updates.
• Support integration of collaboration services with enterprise network, endpoint, and identity infrastructure.
• Provide day-to-day support for conference room AV/VTC systems, including endpoints, displays, microphones, and conferencing peripherals.
• Help maintain readiness and performance of Teams and other enterprise conferencing services.
• Support live and on-demand video streaming for enterprise meetings and events, including setup, monitoring, and issue resolution.
• Escalate complex AV/VTC and streaming issues to senior staff or vendors and track remediation through closure.
• Respond to user-reported collaboration and conferencing issues in accordance with service expectations and SLA objectives.
• Record incidents, requests, troubleshooting actions, and outcomes in approved ticketing and reporting workflows.
• Assist with development and maintenance of SOPs, runbooks, and support documentation.
• Participate in testing, validation, and change support activities to reduce service disruption during updates.
• Assist with user training and adoption support for collaboration tools, meeting workflows, and standard practices.
• Develop and maintain user-facing documentation, quick guides, and knowledge articles.
• Apply approved security and compliance requirements when supporting collaboration and conferencing platforms.
• Collaborate with stakeholders to improve user experience, communication quality, and service consistency.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level