Senior Collaboration Engineer

HEARTLAND BUSINESS SYSTEMS LLC • Overland Park, KS

12h

About The Position

The Senior Collaboration Engineer develops, implements, and supports collaboration services and solutions for consulting clients. The role builds customer-focused relationships to identify business challenges and develop specifications and requirements for appropriate solutions.

As a leader and contributor on the HBS collaboration team, the engineer provides consultative and proactive project support to HBS’s account base and works across internal teams to support successful, timely delivery of project scope. The role also researches products, improves configuration standards and best practices, and educates team members to support the sales process.

The engineer provides senior-level support, maintenance, and administration for customer networks; identifies potential concerns and enhancement opportunities; and maintains detailed project documentation to help scope and estimate future work. The position requires maintaining relevant vendor and industry certifications, staying informed about products and solutions, and meeting the annual billable-hour goal defined by HBS.

Requirements

• At least 3 years in a technical-related field.
• Bachelor’s degree or equivalent certifications.
• CCNP or equivalent-level certifications.
• Experience designing and architecting collaboration-based solutions.
• Experience installing and supporting collaboration solutions.
• Strong VoIP troubleshooting skills.
• Experience deploying VoIP protocols and technologies: SIP, H323, MGCP, QoS, G711, and G729.
• Outcome-focused mindset.
• Strong prioritization skills.
• Team-player approach.
• Professional attitude and respectful demeanor.

Responsibilities

• Provide consultative and proactive project support to HBS’s account base as a leader and contributor on the collaboration team.
• Collaborate and lead across internal teams to support successful and timely delivery of project scope.
• Research products, improve configuration standards and best practices, and educate team members on products and services to enhance the sales process.
• Provide senior-level support, maintenance, and administration for customer networks, and review them for potential concerns or enhancement opportunities.
• Model a positive team atmosphere across regional and virtual practices while maintaining a professional and respectful demeanor.
• Create and maintain detailed documentation of past projects to support estimates and scopes for related future projects.
• Maintain current vendor- and industry-specific certifications and stay current on new products and solutions using networks of resources.
• Meet the annual billable-hour goal defined by HBS, which may change as the business evolves.

Benefits

• Competitive compensation package, which may include bonus, incentive, commission, fair wage, retirement plans, and benefits with HSA-compatible plans.
• Growth opportunities.
• Community involvement.
• Personal development.
• Employee and family celebrations.
• Green initiatives.
• Personal time off.
• Work-life balance.
• Recognition and awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior