Senior Collaboration Engineer
About The Position
The Senior Collaboration Engineer develops, implements, and supports collaboration services and solutions for consulting clients. The role builds customer-focused relationships to identify business challenges and develop specifications and requirements for suitable solutions. As a member and leader of the HBS collaboration team, the engineer provides consultative and proactive project support to HBS’s account base, works across internal teams to deliver project scope on time, and supports customer networks through senior-level maintenance and administration. The role also researches products, enhances configuration standards and best practices, and educates team members to support the sales process. The engineer documents completed projects to inform estimates and scopes for related work, maintains relevant vendor and industry certifications, keeps current on products and solutions, and meets the annual billable-hour goal defined by HBS.
Requirements
- At least 3 years of experience in a technical-related field.
- Bachelor’s degree or equivalent certifications.
- CCNP or equivalent-level certifications.
- Experience designing and architecting collaboration-based solutions.
- Experience installing and supporting collaboration solutions.
- Strong VoIP troubleshooting skills.
- Experience deploying VoIP protocols and technologies: SIP, H323, MGCP, QoS, G711, and G729.
- Outcome-focused mindset.
- Strong prioritization skills.
- Team-player approach.
- Professional attitude and respectful demeanor.
Responsibilities
- Provide consultative and proactive project support to HBS’s account base as a leader and contributor on the collaboration team.
- Collaborate with and lead multiple internal teams to support successful and timely delivery of project scope.
- Research products, improve configuration standards and best practices, and educate team members about products and services to enhance the sales process.
- Provide senior-level support, maintenance, and administration for customer networks, and identify potential concerns or enhancement opportunities.
- Promote a positive team atmosphere across regional and virtual practices while maintaining a professional and respectful demeanor.
- Create and maintain detailed documentation of completed projects to help estimate and scope related future projects.
- Maintain current vendor- and industry-specific certifications and stay informed about new products and solutions through resource networks.
- Meet the annual billable-hour goal defined by HBS.
Benefits
- Competitive compensation package, which may include bonus, incentive, commission, fair wage, retirement plans, and benefits with HSA-compatible plans.
- Growth opportunities.
- Community involvement.
- Personal development.
- Employee and family celebrations.
- Green initiatives.
- Personal time off.
- Work-life balance.
- Recognition and awards.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
