Senior Document Production Associate - 1st Shift

RR Donnelley • Columbus, OH

2d • $18 - $24

About The Position

The Senior Document Production Associate provides word processing and document production services for clients. The role assesses requests, determines the appropriate production process, and completes work using established procedures, standards, and formats. It involves working with document-production equipment and software, coordinating workflow, troubleshooting complex issues, tracking assigned work, and meeting deadlines. The associate also performs quality assurance, trains junior staff, supports peer teams, communicates with clients and coworkers, and handles sensitive or confidential information. The schedule is Saturday through Wednesday, 10:00 a.m. to 7:00 p.m. Eastern.

Requirements

• High school diploma or equivalent required; higher education or equivalent work experience preferred.
• At least 3 years of experience, preferably in a legal, banking, or large corporate environment.
• Advanced skill with Microsoft Office software, including Word, Excel, and PowerPoint.
• Strong keyboarding and typing skills.
• Ability to work in a fast-paced team environment, independently and collaboratively.
• Ability to prioritize work, balance projects, and meet deadlines.
• Strong attention to detail and organizational skills, with emphasis on accuracy and quality.
• Ability to handle sensitive or confidential documents and information.
• Ability to make independent decisions consistent with business needs and policy.
• Ability to troubleshoot complex tasks, equipment, or software issues independently and recognize when to escalate problems.
• Excellent verbal and written communication skills, including professional telephone and email etiquette under pressure.
• Self-motivated, with a positive can-do attitude.
• Customer service skills to create, maintain, and enhance customer relationships.
• Ability to interact effectively with people from diverse and multifunctional backgrounds.

Nice To Haves

• Higher-level education or equivalent work experience.
• Document production or word processing experience.
• Adeptness with other software programs for editing or creating documents.
• Knowledge of a legal timekeeping or job tracking system.

Responsibilities

• Perform document production work according to established policies and procedures.
• Assess job requests, identify the appropriate production process, and ensure completion throughout the task lifecycle.
• Edit, proofread, convert, create, transcribe, or otherwise complete document production requests using established procedures, standards, and formats.
• Use the equipment, technology, software, and hardware needed to perform job functions.
• Assist with coordination of document production services, preparation, intake, and team workflow.
• Troubleshoot complex software or hardware problems.
• Use appropriate logs or tracking software for assigned work.
• Meet deadlines for accepting, completing, and delivering work.
• Communicate with peers, a supervisor, or clients about job or deadline issues.
• Help foster continuous service enhancement and build client relationships.
• Handle sensitive and confidential documents and information.
• Perform quality assurance on others’ work.
• Train more junior staff members.
• Assist peer teams with proofreading, design, and other document production or preparation as needed.
• Complete other tasks and assignments as directed by management.
• Interact with clients in person, by phone, or electronically.
• Follow company policies and client-site policies.
• Use equipment and supplies cost-efficiently.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance
• Voluntary supplemental insurance coverage
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer and partner discounts
• Potential overtime, shift differential, call-in, and/or stand-by pay, depending on the role

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED