Document Production Associate - 2nd Shift

RR Donnelley • Wheeling, WV

3d • $16 - $22

About The Position

The Document Production Associate provides word-processing and document-production services for clients. The role may involve document production, proofreading, intake, and workflow coordination, using established procedures and standards to edit, proofread, convert, create, transcribe, or otherwise complete requests to client satisfaction. The associate tracks work, meets contracted service deadlines, performs quality assurance as requested, troubleshoots basic hardware or software issues, and communicates job or deadline concerns to team members, leads, supervisors, or clients. The role also requires adherence to company and client policies, efficient use of equipment and supplies, and support for continuous service improvement and strong client relationships.

This position is scheduled Saturday through Wednesday, 5 p.m. to 2 a.m. EST, and qualifies for an additional $1.75 per hour. Work is performed in a professional environment, and professional attire is required. The role is primarily seated. Overtime may be required as needed.

Requirements

• High school diploma or equivalent.
• At least one year of document-production experience.
• Proficiency with Microsoft Office software, including Word, Excel, and PowerPoint, and strong keyboarding and typing skills.
• Familiarity with other software programs for editing or creating documents.
• Strong attention to detail and ability to work on multiple projects simultaneously.
• Good organizational skills.
• Ability to meet deadlines and complete projects in a timely manner.
• Ability to handle sensitive or confidential documents and information.
• Good judgment in making decisions that conform to business needs and policy.
• Problem-solving skills, including knowing when to escalate an issue to a supervisor.
• Ability to maintain professional composure when working against immediate deadlines.
• Ability to work independently and collaboratively as part of a team.
• Ability to work in a fast-paced environment.
• Professional verbal and written communication skills.
• Self-motivation and a positive attitude.
• Proven customer-service skills to create, maintain, and enhance customer relationships.
• Ability to work seated most of the time.
• Ability to work overtime as needed.
• Professional attire is required.

Nice To Haves

• Document-production experience in a legal, banking, or large corporate environment.

Responsibilities

• Use appropriate logs or tracking software for document-production work.
• Assess job requests and ensure tasks are completed appropriately throughout their lifecycle.
• Perform document production, proofreading, intake, and workflow coordination as needed.
• Edit, proofread, convert, create, transcribe, or otherwise complete document-production requests according to established procedures, standards, and formats.
• Use the equipment, technology, software, and hardware needed to perform job functions.
• Communicate job or deadline concerns to team members, leads, supervisors, or clients.
• Meet contracted deadlines for client service delivery.
• Troubleshoot basic software or hardware problems.
• Help foster continuous service enhancement and build client relationships.
• Perform quality assurance on work when requested.
• Follow Williams Lea Tag and client policies.
• Use equipment and supplies cost-efficiently.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance
• Voluntary supplemental insurance coverage
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer and partner discounts
• Overtime, shift differential, call-in, and/or stand-by pay may be included in total compensation, depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED