Document Production Associate - 2nd Shift

RR Donnelley • Wheeling, WV

2d • $16 - $22 • Hybrid

About The Position

The Document Production Associate provides word processing and document production services for clients. The position handles document production, proofreading, intake, and workflow coordination as needed, following established procedures, standards, and formats to complete requests to client satisfaction. The associate uses relevant equipment, software, and tracking systems, maintains quality and service standards, communicates concerns, and meets client deadlines.

The scheduled shift is Saturday through Wednesday, 5 p.m. to 2 a.m. EST. The role receives an additional $1.75 per hour in shift differential. Work takes place in a professional environment, and professional attire is required. The position involves sitting for most of the workday; overtime may be needed.

Requirements

• High school diploma or equivalent.
• At least one year of document production experience; experience in a legal, banking, or large corporate environment is preferred.
• Skilled in Microsoft Office software, including Word, Excel, and PowerPoint, with strong keyboarding and typing skills.
• Familiarity with other software programs for editing and/or creating documents.
• Strong attention to detail and ability to work on multiple projects simultaneously.
• Good organizational skills.
• Ability to meet deadlines and complete projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Good judgment and ability to make decisions that conform to business needs and policy.
• Good problem-solving skills and understanding of when to escalate problems to a supervisor.
• Ability to maintain professional composure when working with immediate deadlines.
• Ability to work independently and collaboratively as part of a team.
• Ability to work in a fast-paced environment.
• Professional verbal and written communication skills.
• Self-motivated with a positive attitude.
• Proven customer service skills to create, maintain, and enhance customer relationships.

Nice To Haves

• Document production experience in a legal, banking, or large corporate environment.

Responsibilities

• Use appropriate logs and/or tracking software for document production work.
• Assess job requests and ensure tasks are completed appropriately throughout their lifecycle.
• Perform document production, proofreading, intake, and workflow coordination functions as needed.
• Edit, proofread, convert, create, transcribe, or otherwise complete document production requests using established procedures, standards, and formats.
• Use the equipment, technology, software, and hardware needed to perform job functions.
• Communicate job or deadline concerns to team members, the lead, supervisor, or client.
• Meet contracted deadlines for client service delivery.
• Troubleshoot basic software or hardware problems.
• Help foster continuous service enhancement and build client relationships.
• Perform quality assurance on work as requested.
• Adhere to Williams Lea Tag and client policies.
• Use equipment and supplies cost efficiently.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance
• Voluntary supplemental insurance coverage
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer/partner discounts
• Overtime, shift differential, call-in, and/or stand-by pay may be included in total compensation, depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED