Document Production Workflow Coordinator - 2nd Shift

RR Donnelley • Columbus, OH

2d • $19 - $27

About The Position

The Document Production Workflow Coordinator provides timely and accurate intermediate- to advanced-level document production and customer service. The role requires assessing documents, identifying needed corrections, and performing proofing, editing, conversion, formatting, creation, and comparison work. It calls for advanced aptitude with document-production software and the ability to work quickly and accurately in a high-volume, high-pressure production environment. The coordinator may train team members and coordinate daily workflow within a shift or site.

This is a second-shift role scheduled Monday through Friday, 4 p.m. to 1 a.m. ET. The coordinator receives client work requests, clarifies instructions, negotiates deadlines, prioritizes work across the team, and helps balance projects, including escalated requests. The role also supports team performance, training, and coordination across shifts to meet client expectations for quality, timeliness, and service.

Requirements

• Bachelor’s degree or equivalent, with years of experience able to substitute.
• At least 3 years of related office experience in document production and preparation.
• Advanced knowledge of Microsoft Office applications, such as PowerPoint, Excel, and Visio.
• Excellent verbal, written, and interpersonal communication skills to communicate questions or suggestions professionally and with a customer-service orientation.
• Ability to work independently and collaboratively as part of a team, with self-motivation to ensure personal production.
• Ability to work in a fast-paced, deadline-driven team environment while handling sensitive and/or confidential documents and information.

Responsibilities

• Intake client work requests, clarify job instructions, negotiate deadlines, and seek alternate solutions to deadline requests when needed.
• Prioritize work requests across the team and coordinate or balance multiple projects according to experience and established guidelines, particularly when deadlines or issues are escalated.
• Create and edit documents, mail merges, charts, graphs, and tables.
• Scan and clean up documents using scanner equipment and appropriate software.
• Convert and clean documents from other software applications.
• Evaluate personnel performance with the AM and assist with developing and improving individual and team skills.
• Model professional expectations for team members in client interactions and work, including meeting deadlines and delivering high-quality work.
• Develop and deliver ongoing training for new and existing team members on current processes and new presentation-work trends or processes.
• Facilitate focus and coordination within and between shifts to deliver work that meets or exceeds client expectations for quality, timeliness, and service.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance
• Voluntary supplemental insurance coverages
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer and partner discounts
• Overtime, shift differential, call-in, and/or stand-by pay may be included depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level