Document Production Associate - 2nd Shift

RR Donnelley • Wheeling, WV

1d

About The Position

The Document Production Associate provides word processing and document production services for clients. The role involves handling document requests throughout their lifecycle, performing production, proofreading, intake, and workflow coordination tasks as needed, and completing work according to established procedures, standards, formats, and client requirements. The associate uses relevant software, hardware, and equipment, communicates deadline or job concerns, meets contracted service deadlines, troubleshoots basic technical problems, and performs quality assurance when requested. The position also supports continuous service improvement and client relationships while following Williams Lea Tag and client policies and using equipment and supplies efficiently.

This is a second-shift position scheduled Saturday through Wednesday, 5 p.m. to 2 a.m. EST, with an additional $1.75 per hour shift differential. Work takes place in a professional environment, and professional attire is required. The associate must be able to work seated for most of the time and work overtime as needed. The role’s pay range is $15.91 to $21.63 per hour. Employment offers are contingent on successful completion of a pre-employment background check and drug screen.

Requirements

• High school diploma or equivalent.
• At least one year of document production experience, preferably in a legal, banking, or large corporate environment.
• Skill using Microsoft Office software, including Word, Excel, and PowerPoint, and strong keyboarding and typing skills.
• Familiarity with other software programs for editing and/or creating documents.
• Strong attention to detail and ability to work on multiple projects simultaneously.
• Good organizational skills.
• Ability to meet deadlines and complete projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Good judgment in making decisions that conform to business needs and policy.
• Problem-solving skills and the ability to recognize when to escalate a problem to a supervisor.
• Ability to maintain professional composure when working with immediate deadlines.
• Ability to work independently and collaboratively as part of a team.
• Ability to work in a fast-paced environment.
• Professional verbal and written communication skills.
• Self-motivation and a positive attitude.
• Proven customer service skills to create, maintain, and enhance customer relationships.

Responsibilities

• Use appropriate logs and/or tracking software for all document production work.
• Assess job requests thoroughly and ensure tasks are completed appropriately throughout their lifecycle.
• Perform document production, proofreading, intake, and workflow coordination functions as needed.
• Edit, proofread, convert, create, transcribe, or otherwise complete document production requests using established procedures, standards, and formats.
• Use the equipment, technology, software, and hardware necessary to perform job functions.
• Communicate job or deadline concerns to team members, the lead, supervisor, or client.
• Meet contracted deadlines for service delivery to clients.
• Troubleshoot basic software or hardware problems.
• Help foster continuous service enhancement and client relationship building.
• Perform quality assurance on work as requested.
• Follow Williams Lea Tag policies and client policies.
• Use equipment and supplies in a cost-efficient manner.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance
• Voluntary supplemental insurance coverages
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer/partner discounts
• Overtime, shift differential, call-in, and/or stand-by pay may be included in total compensation, depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED