Document Production Workflow Coordinator - 2nd Shift

RR Donnelley • Columbus, OH

1d

About The Position

The Document Production Workflow Coordinator delivers timely, accurate document production and customer service for clients. The role requires an advanced ability to assess documents and identify and make corrections, including proofing, editing, conversion, formatting, creation, and comparison. It calls for strong aptitude with document production software and speed and accuracy in a high-volume, high-pressure production environment. The coordinator may train team members and coordinate day-to-day workflow within a shift or site.

This is a second-shift role scheduled Monday through Friday, 4 p.m. to 1 a.m. ET. The coordinator receives client work requests, clarifies instructions, negotiates deadlines, prioritizes and balances projects across the team, and helps address escalated deadlines or issues. The role also supports team performance and skill development, delivers ongoing training, and coordinates production across shifts to meet or exceed client expectations for quality, timeliness, and service.

Requirements

• Bachelor’s degree or equivalent; years of experience may substitute.
• At least 3 years of related office experience with document production and preparation.
• Advanced knowledge of Microsoft Office, including programs such as PowerPoint, Excel, and Visio.
• Excellent verbal and written communication and interpersonal skills to communicate questions or suggestions professionally and with a customer-service orientation.
• Ability to work independently and collaboratively as part of a team, with self-motivation to ensure personal production.
• Ability to work in a fast-paced, deadline-driven team environment while handling sensitive and/or confidential documents and information.

Responsibilities

• Intake client work requests, clarify job instructions, negotiate deadlines, and seek alternate deadline solutions as needed.
• Prioritize work across the team and coordinate and balance multiple projects according to experience and established guidelines, especially when deadlines or issues are escalated.
• Create and edit documents, mail merges, charts, graphs, and tables.
• Scan and clean up documents using scanner equipment and appropriate software.
• Convert and clean documents from other software applications.
• Evaluate personnel performance with the AM and assist with developing and improving individual and team skills.
• Model professional expectations for team members interacting with client requesters and handling client work, including meeting deadlines and delivering high-quality work.
• Develop and deliver ongoing training for new and existing team members on established processes and new trends or processes for presentation work.
• Facilitate focus and coordination within and between shifts to produce client deliverables that meet or exceed expectations for quality, timeliness, and service.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance
• Voluntary supplemental insurance coverage
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer and partner discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level