Bilingual Senior Document Production Associate - 1st Shift (English/Spanish)

RR Donnelley • Columbus, OH

8d

About The Position

The Senior Document Production Associate provides word processing and document production services for clients. The role uses established procedures, standards, and formats to assess requests and edit, proofread, convert, create, transcribe, or otherwise complete documents accurately and to client satisfaction. The associate coordinates document production preparation, intake, and workflow; uses relevant equipment, technology, software, and hardware; and troubleshoots complex issues. The position handles sensitive and confidential information, performs quality assurance on others’ work, trains junior staff, and supports peer teams as needed. It also involves client interaction, deadline management, service improvement, and compliance with company and client-site policies.

The first-shift schedule is Thursday through Monday, 11:00 a.m. to 8:00 p.m. The stated salary range is $17.74–$24.47 per hour. Starting pay depends on factors including relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and business needs. Depending on the role, total compensation may also include overtime, shift differential, call-in, or stand-by pay.

Requirements

• High school diploma or equivalent required.
• Minimum 3 years of experience.
• Advanced skill in Microsoft Office software, including Word, Excel, and PowerPoint.
• Strong keyboarding and typing skills.
• Adeptness with other software programs for editing or creating documents.
• Ability to work in a fast-paced team environment, both independently and collaboratively.
• Ability to prioritize work, balance projects, and meet deadlines in a timely manner.
• Strong attention to detail and good organizational skills, with emphasis on accuracy and quality.
• Ability to handle sensitive and confidential documents and information.
• Ability to make independent decisions that conform to business needs and policy.
• Ability to troubleshoot complex tasks, equipment, or software concerns independently and know when to escalate issues to a supervisor.
• Excellent verbal and written communication skills, including professional telephone and email etiquette under pressure.
• Self-motivated, positive can-do attitude.
• Proven customer service skills to create, maintain, and enhance customer relationships.
• Ability to interact effectively with people from multifunctional and diverse backgrounds.

Nice To Haves

• Higher-level education or equivalent work experience.
• Experience preferably in a legal, banking, or large corporate environment.
• Document production or word processing experience.
• Knowledge of a legal timekeeping or job tracking system.

Responsibilities

• Perform document production work according to established policies and procedures.
• Assess job requests, identify the appropriate production process, and ensure requests are completed throughout their lifecycle.
• Edit, proofread, convert, create, transcribe, or otherwise complete document production requests using established procedures, standards, and formats.
• Use the equipment, technology, software, and hardware necessary to perform job functions.
• Assist with coordination of document production services, preparation, intake, and team workflow.
• Troubleshoot complex software or hardware problems.
• Use appropriate logs or tracking software for assigned work.
• Meet contracted deadlines for accepting, completing, and delivering work.
• Communicate with peers, supervisors, or clients about job or deadline issues.
• Help foster continuous service enhancement and client relationship building.
• Handle sensitive and confidential documents and information.
• Perform quality assurance on the work of others.
• Train more junior staff members.
• Assist peer teams with proofreading, design, or other document production and preparation as needed.
• Complete other tasks and assignments as assigned by management.
• Interact with clients in person, over the phone, or electronically.
• Adhere to company policies and client-site policies.
• Use equipment and supplies cost-efficiently.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance
• Voluntary supplemental insurance coverages
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer/partner discounts
• Potential overtime, shift differential, call-in, and/or stand-by pay, depending on the role

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED