Bilingual (English/ Spanish) Leasing Associate

AION•Baltimore, MD

20h

About The Position

Under the direction of the Property Manager, the Leasing Associate is responsible for maximizing occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention, and providing or coordinating exceptional customer service. The role includes conducting leasing and marketing activities, supporting administrative processes, maintaining property appearance and leasing office standards, and assisting with resident and community events. The associate must be available for weekends and holidays and maintain a courteous, professional attitude toward customers.

Requirements

High school diploma or equivalent; college education preferred.
One year of customer service or sales experience, or relevant education.
In Pennsylvania or New Jersey, obtain a real estate license within 120 days of hire.
Strong computer skills, including Microsoft Word and Excel.
Excellent English verbal and written communication skills.
Ability to walk apartments and grounds, including steps and stairs.
Occasionally lift 20 pounds or less.
Availability to work weekends and holidays.
Valid driver’s license.

Nice To Haves

College education is preferred.

Responsibilities

Conduct leasing activities, respond to telephone inquiries, provide apartment and amenity tours, follow up with prospects, and coordinate move-ins.
Recommend strategies and programs for on-site marketing activity.
Develop and monitor merchant and neighborhood referral programs for move-in packets, newsletters, and resident retention.
Initiate sales outreach plans, including new development, community management, internal and external communication, and support.
Recommend programs and strategies to increase qualified traffic and closing ratios.
Attend weekly marketing meetings.
Maintain passing e-shop, phone shop, and physical shop scores of 85% or higher.
Inspect apartments with new residents at move-in and complete necessary paperwork.
Support the Assistant Property Manager with tracking renewals, lease expirations, and notices to vacate.
Collect, accurately process, and report receipts of application fees, security deposits, rents, and other fees.
Enter prospect and resident data accurately and promptly into Real Page/OneSite.
Keep files, desk, and leasing area organized.
Comply with Fair Housing regulations, applicable local and state regulations, other relevant laws, property-specific guidelines, and occupancy standards.
Inspect market-ready units and models each morning.
Assist in planning and preparing resident functions.
Walk the property to assess curb appeal and overall appearance.
Assist with monitoring and directing service operations to ensure service requests are completed within 24 hours and curb appeal standards are met.
Provide excellent customer service and maintain a courteous, professional attitude toward customers.
Remain available for resident functions, community-affiliated events, weekends, and holidays.
Maintain all leasing office standards and perform other duties as required.