Leasing Assistant - Bilingual (English/Spanish)

ACC Management Group • Madison, WI

4d • Onsite

About The Position

Seven Oaks is seeking a friendly, organized, and customer-focused Leasing Assistant in Madison, Wisconsin. The position supports daily leasing and property management operations by assisting prospective residents with applications, conducting property tours, maintaining accurate resident records, and helping create a welcoming community. The role works with the Community Manager and residents, prospects, vendors, suppliers, and other service professionals. Bilingual English/Spanish ability and experience with Section 8 or Section 42 housing programs are preferred. The position has no supervisory responsibilities and operates in a professional office environment, with travel to assigned properties and periodic corporate trainings and meetings.

Requirements

• High school diploma or equivalent.
• Previous customer service experience.
• Knowledge and experience in an office or clerical setting.
• Proficiency with computer software for word processing, spreadsheets, databases, and presentations, including MS Outlook, Word, and Excel.
• Valid driver's license and acceptable driving record.
• Flexibility with working hours and availability for later hours or Saturdays as needed.
• Ability to prioritize and manage time efficiently.
• Excellent verbal and written communication skills.
• Goal-oriented and able to work as part of a team.
• Ability to work independently under tight deadlines.
• Professional appearance and respectful interactions with others.
• Ability to lift up to 25 pounds unassisted as needed.
• Ability to travel to assigned properties using personal transportation and attend periodic trainings and meetings.
• Ability to talk and hear, and to stand, walk, bend, climb, use full hand range of motion and finger dexterity, and reach with hands and arms.

Nice To Haves

• Bilingual in English and Spanish.
• Experience with Section 8 housing programs.
• Experience with Section 42 affordable housing programs.
• Previous leasing or property management experience.

Responsibilities

• Ensure properties and vacant units are ready for showings and move-in dates.
• Communicate property features and amenities to prospects, answer their questions, and follow up with applicants about eligibility status.
• Conduct showings of vacant units and greet walk-in traffic during open office hours, addressing their needs, questions, or complaints.
• Market properties using current marketing tools and trends, keeping materials up to date and compliant; recommend and assist with marketing strategies.
• Help interested prospects complete applications and work with the Community Manager to process applications and determine eligibility.
• Address resident concerns and maintenance requests in a timely manner.
• Coordinate and process lease paperwork for move-ins and move-outs.
• Maintain resident relations and help enforce company and community policies; assist the Community Manager with resident relations.
• Maintain relationships with vendors, suppliers, and professionals servicing the company or property.
• Record and document resident correspondence as appropriate.
• Report and document accidents and emergencies to the Community Manager in a timely manner.
• Securely maintain resident files and confidential information in compliance with company policies and fair housing law.
• Maintain current knowledge of assigned property descriptions and classifications and comply with fair housing laws, policies, and practices.
• Travel to assigned property locations and to periodic corporate trainings and meetings.

Benefits

• Competitive pay with bonus opportunities.
• Company-sponsored medical HRA plans.
• Voluntary dental and vision coverage for employees working 30 or more hours per week.
• Short-term disability, long-term disability, and life insurance options for employees working 30 or more hours per week.
• Company-paid $25,000 life insurance policy when enrolled in STD and LTD, for employees working 30 or more hours per week.
• 401(k) eligibility after six months of employment for full- and part-time employees, with company match of 25% of the first 5% of eligible compensation and full vesting after three years.
• Paid time off provided up front.
• Ten paid holidays, including a floating holiday and a birthday holiday.
• Free Employee Assistance Program for all employees, with no enrollment required.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED