Leasing Assistant - Bilingual (English/Spanish)

ACC MANAGEMENT GROUP, INC. • Madison, WI

8h • Onsite

About The Position

Seven Oaks in Madison, Wisconsin, is seeking a friendly, organized, and customer-focused Leasing Assistant to support daily leasing and property management operations. The role assists prospective residents with the application process, conducts property tours, and helps maintain accurate resident records. The position works with the Community Manager on application eligibility and resident relations, while helping create a welcoming community and maintaining compliance with company policies and fair housing laws. The position has no supervisory responsibilities and operates in a professional office environment.

Requirements

• High school diploma or equivalent.
• Previous customer service experience.
• Knowledge and experience in an office or clerical setting.
• Proficiency with computer software for word processing, spreadsheets, databases, and presentations, including Microsoft Outlook, Word, and Excel.
• Valid driver's license with an acceptable driving record.
• Flexibility with working hours and availability for later hours or Saturdays as needed.
• Ability to prioritize and manage time efficiently.
• Excellent verbal and written communication skills.
• Goal-oriented and able to work as part of a team.
• Ability to work independently under tight deadlines.
• Professional appearance and respectful interactions with others.
• Ability to lift up to 25 pounds unassisted as needed.
• Ability to travel to assigned property locations using personal transportation and periodically attend trainings and meetings at the Corporate office.

Nice To Haves

• Bilingual in English and Spanish.
• Experience with Section 8 housing programs.
• Experience with Section 42 affordable housing programs.
• Previous leasing or property management experience.

Responsibilities

• Ensure complexes and vacant units are ready for showings and move-in dates.
• Communicate property features and amenities to prospective residents and respond to their questions in a timely manner.
• Follow up with applicants regarding their eligibility status.
• Conduct showings of vacant units to interested prospects.
• Market properties using current marketing tools and trends, keeping marketing materials up to date and compliant.
• Greet walk-in visitors during open office hours and address their needs, questions, or complaints.
• Help interested prospects complete applications and work with the Community Manager to process applications and determine eligibility.
• Address resident concerns and maintenance requests in a timely manner.
• Coordinate and process lease paperwork for move-ins and move-outs.
• Maintain resident relations and apply company and community policies; assist the Community Manager with resident relations.
• Maintain relationships with vendors, suppliers, and other professionals serving the company or property.
• Record and document resident correspondence as appropriate.
• Report and document accidents and emergencies to the Community Manager in a timely manner.
• Secure and maintain resident files and confidential information in accordance with company policies and fair housing law.
• Recommend and assist with implementing effective and creative marketing strategies.
• Maintain current knowledge of assigned property descriptions and classifications.
• Stay current on and comply with fair housing laws and ACC Management Group policies and procedures.

Benefits

• Competitive pay with bonus opportunities.
• Company-sponsored medical HRA plans.
• Voluntary dental and vision coverage for employees working 30 or more hours per week.
• Short-term disability, long-term disability, and life insurance options for employees working 30 or more hours per week.
• Company-paid $25,000 life insurance policy for employees enrolled in short-term and long-term disability coverage, available to employees working 30 or more hours per week.
• 401(k) eligibility after six months of employment for full-time and part-time employees, with a company match of 25% of the first 5% of eligible compensation and full vesting after three years.
• Paid time off provided up front.
• 10 paid holidays, including a floating holiday and a birthday holiday.
• Free Employee Assistance Program for all employees, with no enrollment required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED