Bilingual Assistant Manager (English/Spanish)

Andasol Management, Inc.•Los Angeles, CA

5h•$19 - $21•Onsite

About The Position

Trojan Storage is seeking a Bilingual Assistant Manager (English/Spanish) to join their team. This role supports the day-to-day operations of a self-storage property, collaborating with the property manager. The assistant manager reports directly to their District Manager and is responsible for providing excellent customer service, managing the rental and collection process, and maintaining property cleanliness. This individual will work independently, both indoors and outdoors, completing daily and monthly checklists, and assisting in the overall daily operations of the property. Trojan Storage emphasizes its positive company culture, healthy benefits, and growth opportunities.

Requirements

Valid driver’s license, insurance, and working transportation required to travel between properties or conduct other work-related business.
1 year of experience in a customer facing role preferred.
Ability to stand, sit, crawl, bend, climb, or balance on a ladder, and transport/lift/move up to 35 lbs.
Weekend availability and ability to work independently.
Office skills including organizational skills, writing, basic math, and computer skills.
Excellent communication and interpersonal skills with great decision-making ability.
Strong customer service skills with a passion for helping others.

Responsibilities

Supports the properties sales goals by effectively promoting units and supplies, following up on leads, and garnering positive reviews.
Guides customers through the rental process, including offering insurance, handling 3rd party products and services, and conducting site tours.
Performs daily cleaning and maintenance tasks like sweeping, cleaning, dusting interior areas and maintaining curb appeal/exterior grounds keeping it free of debris.
Balances cash drawers, handles cash and payments, facilitates daily and monthly checklists, lock checks, routinely conducts collection calls and unit inspections for market-readiness.
Delivers excellent customer service through multi-channel communication to both internal and external customers while managing any customer complaints.
Delivers bank deposits and mail daily and maintains inventory levels of supplies and maintenance equipment.