Office Assistant (Spanish/English Bilingual)

State of Connecticut•Hartford, CT

6h•Onsite

About The Position

The Connecticut Department of Mental Health and Addiction Services is hiring a bilingual Spanish/English Office Assistant for Capitol Region Mental Health Center. The position provides general clerical and front-desk support for a large behavioral health outpatient clinic serving approximately 1,900 clients annually across two sites. Duties include managing front desks, supporting two clinical teams, and occasionally communicating in Spanish by phone when multilingual staff are unavailable. The role requires maintaining confidentiality and assisting clients and members of the public with inquiries about accessing treatment. The position is full-time, 40 hours per week, Monday through Friday, 8:00 a.m. to 4:30 p.m., at 500 Vine Street in Hartford, Connecticut. A comprehensive medical examination, including drug screening, is required after a conditional offer. Incumbents may be required to have a high school diploma or GED by the time of permanent appointment.

Requirements

Two years of general clerical work experience; college training may substitute at 15 semester hours for each half-year of experience, up to two years.
Knowledge of office systems and procedures, including proper telephone usage and filing.
Interpersonal skills and oral and written communication skills.
Ability to perform arithmetical computations and a full range of clerical tasks.
Ability to operate computers, tablets, other electronic equipment, and office suite software.
Ability to schedule and prioritize workflow and read and interpret complex instructions.
May be required to possess a high school diploma or GED by the time of permanent appointment.

Nice To Haves

Spanish/English bilingual ability with oral and written communication skills in both languages.
Experience as a receptionist for an agency providing mental health services, and clerical experience filing and maintaining client records.
Experience in a fast-paced behavioral health environment requiring multitasking and prioritization.
Experience maintaining professional behavior with clients who may be behaviorally decontrolled and responding during medical or psychiatric emergencies to facilitate appropriate intervention.
Experience with Microsoft Office 365 and cloud collaboration tools such as SharePoint, OneDrive, and Teams.

Responsibilities

Manage front desks and waiting rooms for two buildings, answer phones, and direct foot traffic.
Respond to public inquiries about how to enter treatment at the agency.
Process, file, and maintain treatment notes and related client documentation in medical records.
Provide clerical support for two clinical teams, including copying, collating, and distributing intake packets.
Occasionally provide Spanish-language phone communication when multilingual staff are otherwise occupied.
Fax documents, file materials, deliver office mail, maintain inventory, and order supplies.
Complete travel, license, and mileage reimbursement reports.
Verify clients’ entitlements.
Maintain confidentiality while handling client records and other work.
Complete special clerical projects and other related duties as assigned.