Bilingual Teller (Spanish & English)

M&T Bank•Brewster, NY

2d•$21 - $32•Onsite

About The Position

The Bilingual Teller specializes in branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. The role processes financial transactions accurately and efficiently, provides exceptional service, and resolves routine customer problems in a timely manner. The jobholder interacts with appropriate Bank areas to resolve branch operational issues, stays current on operational changes, and makes sound risk-management decisions to help prevent losses and reduce fraudulent activity. The role requires empathy, customer centricity, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking in support of the Company’s culture and brand.

Requirements

High school diploma or equivalent (GED).
At least 6 months of customer-service experience, including data entry and/or cash-handling experience.
Fluent verbal and written communication with bank customers in English and the specified second language; proficiency is determined through an assessment.
Proven verbal communication skills.
Proven interpersonal skills.
Demonstrated exceptional customer-service ability.
Well organized.
Proven time-management skills.
Proven prioritization skills.
Proficient with internet user-level technology.
Ability to stand for long periods of time.
Prolonged use of hands and fingers.
Ability to lift objects weighing 5–30 pounds.
Ability to read fine print.
Ability to interact with customers in an open, face-to-face work environment.

Nice To Haves

Bilingual ability based on branch needs.

Responsibilities

Adhere to customer service standards and provide a differentiated experience by understanding customer needs and delivering appropriate solutions.
Educate customers through side-by-side digital demonstrations and identify self-service opportunities that meet their needs.
Manage the lobby by meeting and greeting customers, proactively identifying their immediate needs, and taking ownership of addressing them.
Accurately balance and efficiently process customer transactions in accordance with Bank Policy.
Own escalated account-service issues through resolution and accurately log customer complaints in the appropriate system.
Identify sales opportunities and introduce customers to the appropriate banking partner.
Complete branch operational activities as appropriate, including cash ordering, vault, ATM, and wire-transfer activities.
Accurately process customer and account maintenance.
Complete Consumer AML, BSA, and KYC-related activities.
Follow applicable compliance and operational-risk controls in accordance with Company and regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal-control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Complete other related duties as assigned.