Bilingual Teller (Spanish & English) - Bridgeport, CT
About The Position
The Bilingual Teller specializes in the branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. The role processes a variety of financial transactions accurately and efficiently while providing exceptional service to branch customers and resolving routine customer problems in a timely manner. The position interacts with appropriate areas within the Bank to resolve branch-related operational issues efficiently and accurately. The jobholder is expected to stay current on operational changes and demonstrate sound risk-management decisions to help manage preventable losses and reduce fraudulent activity. The role calls for empathy, customer centricity, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking in support of the Company’s culture and brand.
Requirements
- High school diploma or equivalent (GED).
- At least 6 months of customer service experience, including data entry and/or cash handling experience.
- Fluent verbal and written communication with bank customers in English and the specified second language; proficiency is determined through an assessment.
- Proven verbal communication skills.
- Proven interpersonal skills.
- Demonstrated exceptional customer service ability.
- Well-organized.
- Proven time-management skills.
- Proven prioritization skills.
- Proficient with internet user-level technology.
- Ability to stand for long periods.
- Prolonged use of hands and fingers.
- Ability to lift objects weighing 5–30 lbs.
- Ability to read fine print.
- Ability to interact with customers in an open, face-to-face work environment.
Nice To Haves
- Bilingual capability based on branch needs.
Responsibilities
- Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions.
- Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities suited to their needs.
- Manage the lobby by meeting and greeting customers, proactively identifying their immediate needs, and taking ownership to address them.
- Accurately balance and process customer transactions in accordance with Bank Policy.
- Take ownership of escalated account-service issues through resolution and accurately log customer complaints in the appropriate system.
- Transition identified sales opportunities and introduce customers to the appropriate banking partner.
- Complete branch operational activities as appropriate, including cash ordering, vault, ATM, and wire transfer activities.
- Accurately process customer and account maintenance.
- Complete Consumer AML, BSA, and KYC-related activities.
- Follow applicable compliance and operational risk controls in accordance with Company and regulatory standards and policies.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
- Complete other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
