Bilingual Senior Document Production Associate - 1st Shift (English/Spanish)

RR Donnelley • Columbus, OH

9d • $18 - $24

About The Position

The Senior Document Production Associate provides word processing and document production services for clients. The role assesses requests and determines the appropriate process to complete documents in accordance with established policies, procedures, standards, and formats. Work may include editing, proofreading, converting, creating, transcribing, or otherwise completing document production requests, with responsibility for quality, accuracy, and client satisfaction.

The associate uses document production equipment, technology, software, and hardware; coordinates intake and workflow; tracks assigned work; troubleshoots complex issues; and ensures contracted deadlines are met. The position also communicates with clients, peers, and supervisors about work and deadlines, handles sensitive information, performs quality assurance on others’ work, trains junior staff, and supports peer teams as needed. The schedule is Thursday through Monday, 11:00 a.m. to 8:00 p.m.

Requirements

• High school diploma or equivalent.
• At least 3 years of experience, preferably in a legal, banking, or large corporate environment.
• Advanced skill with Microsoft Office software, including Word, Excel, and PowerPoint.
• Strong keyboarding and typing skills.
• Ability to work independently and collaboratively in a fast-paced team environment.
• Ability to prioritize work, balance projects, and meet deadlines.
• Strong attention to detail and organizational skills, with emphasis on accuracy and quality.
• Ability to handle sensitive and confidential documents and information.
• Ability to make independent decisions that conform to business needs and policy.
• Ability to troubleshoot complex tasks, equipment, or software issues independently and recognize when to escalate problems.
• Excellent verbal and written communication skills, including professional telephone and email etiquette under pressure.
• Self-motivated, with a positive can-do attitude.
• Customer service skills to create, maintain, and enhance customer relationships.
• Ability to interact effectively with people from multifunctional and diverse backgrounds.

Nice To Haves

• Higher-level education or equivalent work experience.
• Document production or word processing experience.
• Adeptness with other software programs for editing or creating documents.
• Knowledge of a legal timekeeping or job tracking system.

Responsibilities

• Perform document production work according to established policies and procedures.
• Assess job requests, identify the appropriate production process, and ensure proper completion throughout the task lifecycle.
• Edit, proofread, convert, create, transcribe, or otherwise complete document production requests using established procedures, standards, and formats.
• Use the equipment, technology, software, and hardware needed to perform job functions.
• Assist with coordination of document production services, preparation, intake, and team workflow.
• Troubleshoot complex software or hardware problems.
• Use appropriate logs or tracking software for assigned work.
• Meet contracted deadlines for accepting, completing, and delivering work.
• Communicate with peers, supervisors, or clients regarding jobs and deadline issues.
• Help foster continuous service enhancement and client relationship building.
• Handle sensitive and confidential documents and information.
• Perform quality assurance on the work of others.
• Train more junior staff members.
• Assist peer teams with proofreading, design, or other document production and preparation as needed.
• Complete other tasks and assignments as directed by management.
• Interact with clients in person, by phone, or electronically.
• Adhere to company and client-site policies.
• Use equipment and supplies in a cost-efficient manner.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance
• Voluntary supplemental insurance coverages
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer and partner discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED