Senior Document Production Associate - 1st Shift

RR Donnelley • Columbus, OH

1d

About The Position

The Senior Document Production Associate provides word processing and document production services for clients. The role assesses requests, determines the appropriate production process, and completes work according to established procedures, standards, formats, and client requirements. It also supports document production intake and workflow, troubleshoots more complex software or hardware issues, and uses tracking systems to meet contracted deadlines.

The associate communicates with clients and colleagues about assignments and deadlines, helps improve service and client relationships, handles confidential materials, performs quality assurance on others’ work, and trains junior staff. The position may also assist peer teams with proofreading, design, and document preparation. The scheduled first shift runs Saturday through Wednesday, 10:00 a.m. to 7:00 p.m. Eastern.

Requirements

• High school diploma or equivalent.
• At least 3 years of experience; experience in a legal, banking, or large corporate environment is preferred.
• Advanced skill with Microsoft Office software, including Word, Excel, and PowerPoint.
• Strong keyboarding and typing skills.
• Adeptness with other software programs for editing or creating documents.
• Ability to work in a fast-paced team environment, both independently and collaboratively.
• Ability to prioritize work, balance projects, and meet deadlines.
• Strong attention to detail and organizational skills, with an emphasis on accuracy and quality.
• Ability to handle sensitive or confidential documents and information.
• Ability to make independent decisions that conform to business needs and policy.
• Ability to troubleshoot complex or advanced tasks, equipment, or software concerns and recognize when to escalate issues.
• Excellent verbal and written communication skills, including professional telephone and email etiquette under pressure.
• Self-motivation and a positive, can-do attitude.
• Proven customer service skills to create, maintain, and enhance customer relationships.
• Ability to interact effectively with people from diverse and multifunctional backgrounds.

Nice To Haves

• Higher-level education or equivalent work experience.
• Document production or word processing experience.
• Knowledge of a legal timekeeping or job tracking system.

Responsibilities

• Perform document production according to established policies and procedures.
• Assess job requests, identify the appropriate process, and ensure completion throughout the task lifecycle.
• Edit, proofread, convert, create, or transcribe documents using established procedures, standards, and formats.
• Use the equipment, technology, software, and hardware needed to perform job functions.
• Assist with coordination of document production services, preparation, intake, and team workflow.
• Troubleshoot more complex software or hardware problems.
• Use appropriate logs or tracking software for assigned work.
• Meet contracted deadlines for accepting, completing, and delivering work.
• Communicate with peers, supervisors, or clients about job or deadline issues.
• Help foster continuous service improvement and build client relationships.
• Handle sensitive and confidential documents and information.
• Perform quality assurance on the work of others.
• Train more junior staff members.
• Assist peer teams with proofreading, design, or other document production and preparation as needed.
• Complete other tasks and assignments as directed by management.
• Interact with clients in person, by phone, or electronically.
• Follow company and client-site policies.
• Use equipment and supplies cost-efficiently.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance
• Voluntary supplemental insurance coverages
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer and partner discounts
• Potential overtime, shift differential, call-in, or stand-by pay depending on the role

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED