Senior Director of Hotel Sales $140,000 - $160,000

Commerce Casino•Commerce, CA

64d•$140,000 - $160,000

About The Position

Commerce Casino is seeking a Senior Director of Hotel Sales to develop and solicit business across markets, securing advance bookings that support a successful and profitable hotel operation. The role directs hotel sales efforts for group room sales, business and FIT travel, and catering, including oversight of rate, date, and space commitments. It also leads and develops the Sales staff, including the Director of Sales, and oversees sales reporting, market research, presentations, and execution of the Sales & Marketing Plan. The position requires regular communication with staff and clients, participation in sales and related meetings, and client entertainment, which may involve travel. Commerce Casino operates 24 hours a day, seven days a week, and schedules may vary with business needs. The role also requires compliance with attendance rules and availability to work regularly. Other job-related duties may be assigned. This description does not create an employment contract; employees remain at-will.

Requirements

At least 5 years of experience as a Senior/Sales Manager, or at least 3 years as a Director of Sales, at a hotel with 200 or more rooms and 10,000 square feet of meeting space.
Proven record of achieving revenue goals and building strong client relationships.
Degree in Sales or Marketing, Business Management, or an equivalent combination of education and work experience.
Ability to communicate in English.
Self-starting personality and even disposition.
Professional appearance and manner.
Ability to communicate effectively with guests and work cooperatively as a team player, including helping coworkers with their duties.
Knowledge of the travel industry, current market trends, and economic factors.
Extensive skill in developing and delivering sales presentations.
Ability to access, understand, and accurately enter information using a moderately complex computer system.
Ability to deal effectively with internal and external customers and staff, using patience, tact, and diplomacy to diffuse anger, collect accurate information, and resolve conflicts.
Ability to stand and move throughout the hotel property and continuously perform essential job functions.
Availability to work varying schedules based on business needs at a property operating 24 hours a day, seven days a week.

Responsibilities

Direct sales staff solicitation efforts through effective oral and written communication and oversee rate, date, and space commitments for group room sales, business/FIT travel, and catering sales.
Interview, hire, train, recommend performance evaluations, resolve problems, maintain open communication, and recommend discipline or termination for Sales staff, including the Director of Sales.
Ensure training programs are conducted regularly and Commerce performance standards are met; guide and counsel staff toward improvement.
Compile or direct preparation of Sales Department operating reports, including annual and monthly forecasts, sales budgets, lead management system reports, booking reports, star reports, and sales meeting minutes.
Conduct ongoing travel-industry research to identify market trends and related information, develop marketing strategies, and recommend ways to improve market potential.
Develop and deliver persuasive verbal sales presentations to prospective clients and promote Commerce programs internally.
Meet with and entertain clients, including through travel when required.
Communicate clearly, verbally and in writing, to provide direction to staff.
Initiate and prepare a computerized annual Sales & Marketing Plan, execute it, and critically examine and adjust it as current market conditions warrant.
Organize or attend scheduled Sales Department and related meetings.
Comply with attendance rules and be available to work regularly.
Perform other job-related duties as assigned.
Maintain professional, courteous, and respectful interactions with guests and employees; meet hotel standards for work procedures, dress, grooming, punctuality, and attendance.
Adapt to changes, learn or improve skills, solve routine work problems, and seek assistance when uncertain.
Follow hotel security policies and procedures, including key controls, safe lifting, chemical use, and reporting safety hazards and concerns.