Hotel Director of Sales

AC Marriott (Kinseth Hospitality)•Cedar Rapids, IA

6d•$70,000 - $75,000

About The Position

The Hotel Director of Sales oversees sales of the hotel’s products and services, including banquet and restaurant facilities, and supervises the sales department. The role participates in annual budget preparation and oversees marketing plans, promotions, and initiatives to build occupancy. It monitors competition and market conditions, promotes business opportunities through industry and civic organizations, and coordinates sales activity and events with other hotel departments. The position solicits and services existing and potential accounts, responds to customer and corporate inquiries, prepares group booking proposals and confirmations, and conducts property tours. It maintains account and sales records, follows company credit, deposit, purchasing, and human resources policies, monitors guest satisfaction, and meets or exceeds revenue and production goals set by the General Manager. The Director directly supervises 1–4 Sales Department employees.

Responsibilities

Participate in preparing the annual hotel budget and oversee development and implementation of marketing plans and action plans, special promotions or packages, and ideas to build occupancy.
Track competition, market activity, and the hotel’s market position; communicate significant changes to the General Manager and Director of Operations.
Participate in industry and civic organizations to promote business opportunities.
Lead hotel sales department meetings.
Make in-person, mail, email, and telephone solicitation and service calls on assigned accounts to promote and sell hotel, banquet, and restaurant facilities and services.
Make solicitation calls to potential new accounts and respond to inquiries from customers, prospective clients, and the corporate office.
Prepare proposals and confirmations for group bookings and conduct property tours for prospective customers.
Inform other departments about upcoming events and work with them to ensure proper planning throughout the property.
Maintain and use the accounts tracing system/database and customer account files to generate future business; ensure proper use of KHC computer systems.
Follow company credit and deposit policies when booking business.
Prepare sales reports and record sales calls and activities as required.
Monitor guest satisfaction through follow-up surveys, thank-you cards, and calls.
Meet and/or exceed individual quantitative revenue and production goals set by the General Manager.
Comply with Human Resource policies and procedures outlined in the HR Administration & Operations Guide.
Process invoices promptly and follow purchasing policies.
Follow KHC and property-specific policies and guidelines, including dress code, safety, and performance standards; maintain a professional image and report to work as scheduled.
Supervise 1–4 Sales Department employees, including interviewing, hiring, training, assigning and directing work, monitoring and appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.