Hotel Director of Sales

Kinseth Hospitality Companies•Cedar Rapids, IA

About The Position

Oversees sales of the hotel’s, banquet’s, and restaurant’s products and services, and supervises employees in the Sales Department. The role participates in annual budget preparation and oversees marketing plans, promotional packages, and initiatives to build occupancy. It tracks market and competitor activity, communicates significant changes to hotel leadership, and promotes business opportunities through industry and civic organizations. The Director of Sales solicits and services assigned and prospective accounts, responds to customer and corporate inquiries, prepares group booking proposals and confirmations, and gives property tours. The role coordinates upcoming events with other departments, maintains account-tracking systems and files, follows company booking, credit, deposit, purchasing, and human resources policies, and prepares sales reports. It monitors guest satisfaction and works to meet or exceed revenue and production goals set by the General Manager. This position directly supervises 1–4 Sales Department employees, including responsibilities for hiring, training, work direction, performance monitoring, and resolving complaints or problems. Employees are expected to follow company and property policies and standards, maintain a professional image, and report to work as scheduled.

Requirements

Follow KHC handbook and property-specific policies and guidelines, including dress code, safety, and performance standards.
Maintain a professional image and report to work as scheduled.
Meet the physical demands of the position, including standing, handling or typing, talking or hearing, walking, reaching, and occasionally lifting or moving up to 50 pounds.

Responsibilities

Participate in preparing the annual hotel budget and oversee development and implementation of marketing plans and action plans.
Develop special promotions, packages, and ideas to build occupancy.
Track competitors, market activity, and the hotel's market position; communicate significant changes to the General Manager and Director of Operations.
Participate in industry and civic organizations to promote business opportunities.
Lead hotel sales department meetings.
Make solicitation and service calls to assigned accounts and solicitation calls to potential new accounts.
Promote and sell hotel, banquet, and restaurant facility space and services.
Respond to inquiries from customers, prospective clients, and the corporate office.
Prepare proposals and confirmations for group bookings and conduct property tours for prospective customers.
Inform other departments about upcoming events and coordinate planning across the property.
Maintain and use the accounts tracing system/database and customer account files to generate future business.
Ensure proper use of KHC computer systems.
Follow company credit and deposit policies when booking business.
Prepare sales reports and record sales calls and activities as required.
Monitor guest satisfaction through follow-up surveys, thank-you cards, and calls.
Meet or exceed individual quantitative revenue and production goals set by the General Manager.
Comply with human resources policies and procedures, purchasing policies, and KHC and property-specific policies and standards.
Process invoices in a timely manner.
Supervise 1–4 Sales Department employees, including interviewing, hiring, training, assigning and directing work, monitoring and appraising performance, rewarding and disciplining employees, and addressing complaints and resolving problems.