Hotel Director of Sales

Royal Sonesta (Kinseth Hospitality)•Minneapolis, KS

About The Position

Oversees sales of the hotel’s products and services, including its banquet and restaurant facilities, and supervises the sales department. Participates in annual hotel budget preparation and oversees development and implementation of marketing plans, action plans, promotions, packages, and initiatives to build occupancy. Monitors the competition and market position, communicates significant changes to hotel leadership, and participates in industry and civic organizations to promote business opportunities. The role also handles account solicitation and service, group booking proposals and confirmations, property tours, event coordination with other departments, account and sales activity records, guest satisfaction follow-up, revenue and production goals, and compliance with company policies and purchasing procedures. Directly supervises 1–4 Sales Department employees, including interviewing, hiring, training, assigning and directing work, evaluating performance, recognizing and disciplining employees, and resolving complaints and problems. The employee is expected to maintain a professional image and report to work as scheduled.

Requirements

Ability to perform the described physical duties, including regularly standing, handling or typing, and talking or hearing; frequently walking and reaching; and occasionally sitting, climbing or balancing, stooping, kneeling, crouching, bending or twisting, smelling, and pushing, pulling, or lifting over 10 pounds.
Ability to occasionally lift and/or move up to 50 pounds.
Vision abilities including close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Follow company policies, safety precautions, dress code, and performance standards.

Responsibilities

Participate in preparation of the annual hotel budget and oversee marketing plans, action plans, promotions, packages, and ideas to build occupancy.
Track competitors, market activity, and the hotel’s market position, and communicate significant changes to the General Manager and Director of Operations.
Participate in industry and civic organizations to promote business opportunities.
Lead hotel sales department meetings.
Make solicitation and service calls to assigned accounts in person, by mail or email, and by telephone to promote and sell hotel, banquet, and restaurant space and services.
Solicit potential new accounts and respond to inquiries from customers, prospective clients, and the corporate office.
Prepare proposals and confirmations for group bookings and conduct property tours for prospective customers.
Inform other departments about upcoming events and coordinate planning throughout the property.
Maintain and use the account tracing system, database, and customer account files to generate future business; ensure proper use of KHC computer systems.
Follow company credit and deposit policies when booking business.
Prepare sales reports and record sales calls and activities as required.
Monitor guest satisfaction through follow-up surveys, thank-you cards, and calls.
Meet or exceed individual quantitative revenue and production goals set by the General Manager.
Comply with Human Resource policies and procedures in the HR Administration & Operations Guide and follow KHC policies and property-specific guidelines and standards.
Process invoices in a timely manner and follow purchasing policies.
Directly supervise Sales Department employees, including interviewing, hiring, training, assigning and directing work, monitoring and appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
Follow safety precautions and maintain a professional image; report to work as scheduled.