Hotel Director of Sales

Kinseth Hospitality Companies•Minneapolis, MN

About The Position

Oversees sales of the hotel’s products and services, including banquet and restaurant offerings, and supervises the Sales Department. Participates in annual budget preparation and oversees development and implementation of marketing and action plans, special promotions, packages, and other efforts to build occupancy. Monitors competition and market activity and communicates significant changes to the General Manager and Director of Operations. Promotes business opportunities through industry and civic organizations, leads Sales Department meetings, and solicits and services existing and prospective accounts. Responds to customer and corporate inquiries, prepares group booking proposals and confirmations, conducts property tours, and coordinates upcoming events with other departments. Maintains account-tracking systems and customer files to generate future business, ensures proper use of company computer systems, follows credit, deposit, and purchasing policies, and prepares required sales reports and activity records. Monitors guest satisfaction and meets or exceeds individual revenue and production goals set by the General Manager. The role also requires compliance with human resources and company policies, maintaining a professional image, and reporting to work as scheduled. Directly supervises 1–4 Sales Department employees, including hiring, training, work assignment, performance management, and resolving complaints and problems.

Requirements

Ability to perform the essential duties and responsibilities described in the posting.
Ability to carry out supervisory responsibilities in accordance with company policies and applicable laws.
Ability to meet the listed physical demands, including occasionally lifting or moving up to 50 pounds.

Responsibilities

Participate in preparation of the annual hotel budget and oversee development and implementation of marketing plans and action plans.
Develop special promotions, packages, and ideas to build occupancy.
Track competitors, market conditions, and the hotel’s market position, and communicate significant changes to the General Manager and Director of Operations.
Participate in industry and civic organizations to promote business opportunities.
Lead hotel Sales Department meetings.
Make solicitation and service calls to assigned accounts in person, by mail or email, and by telephone to promote and sell hotel, banquet, and restaurant facilities and services.
Solicit potential new accounts.
Respond to inquiries from customers, prospective clients, and the corporate office.
Prepare proposals and confirmations for group bookings and conduct property tours for prospective customers.
Inform other departments of upcoming events and coordinate planning across the property.
Maintain and use account-tracking systems or databases and customer account files to generate future business.
Ensure proper use of KHC computer systems.
Follow company credit and deposit policies when booking business.
Prepare sales reports and record sales calls and activities as required.
Monitor guest satisfaction through follow-up surveys, thank-you cards, and calls.
Meet or exceed individual quantitative revenue and production goals set by the General Manager.
Comply with human resources policies and procedures and company and property-specific policies and standards.
Process invoices on time and follow purchasing policies.
Directly supervise 1–4 Sales Department employees, including interviewing, hiring, training, assigning and directing work, monitoring and appraising performance, rewarding and disciplining employees, and addressing complaints and resolving problems.
Maintain a professional image and report to work as scheduled.