Hotel Director of Sales

Kinseth Hospitality Companies•Punta Gorda, FL

About The Position

The Hotel Director of Sales oversees sales of the hotel’s products and services, including banquet and restaurant offerings, and supervises the Sales Department. The role supports hotel budgeting and marketing plans, develops promotions and packages to build occupancy, cultivates business through account solicitation and customer service, coordinates group events with other departments, and monitors sales performance and guest satisfaction. The Director of Sales also supervises 1–4 Sales Department employees and follows company policies and procedures.

Responsibilities

Participate in preparing the annual hotel budget and oversee the development and implementation of marketing plans and action plans.
Develop special promotions, packages, and ideas to build occupancy.
Track competitors, market activity, and the hotel's market position, and communicate significant changes to the General Manager and Director of Operations.
Participate in industry and civic organizations to promote business opportunities.
Lead hotel Sales Department meetings.
Make solicitation and service calls to assigned accounts, in person, by mail or email, and by telephone, to promote and sell hotel, banquet, and restaurant facilities and services.
Solicit potential new accounts.
Respond to inquiries from customers, prospective clients, and the corporate office.
Prepare proposals and confirmations for group bookings and conduct property tours for prospective customers.
Inform other departments of upcoming events and coordinate planning throughout the property.
Maintain and use the account tracing system/database and customer account files to generate future business.
Ensure proper use of all KHC computer systems.
Follow company credit and deposit policies when booking business.
Prepare sales reports and record sales calls and activities as required.
Monitor guest satisfaction through follow-up surveys, thank-you cards, and calls.
Meet or exceed individual quantitative revenue and production goals set by the General Manager.
Comply with Human Resource policies and procedures in the HR Administration & Operations Guide.
Process invoices promptly and follow purchasing policies.
Follow KHC policies, property-specific guidelines, dress code, safety standards, and performance standards; maintain a professional image and report to work as scheduled.
Interview, hire, and train Sales Department employees; plan, assign, and direct their work; monitor and appraise performance; reward and discipline employees; address complaints; and resolve problems.