Senior Director, HR Technology, Operations & Analytics
About The Position
The American Bankers Association (ABA) is seeking an experienced and strategic Senior Director, HR Technology, Operations & Analytics to advance its HR systems, data strategy, reporting capabilities, and operational processes. The role serves as a trusted advisor to the CHRO and EVP, HR Operations & Employee Benefits, supporting operational excellence, data-informed decision-making, and technology-enabled innovation across the HR function. Reporting to the EVP, HR Operations & Employee Benefits, the Senior Director oversees the HR technology roadmap, HR systems governance, workforce analytics, compensation data analysis, and process improvement initiatives. The role combines HR operational expertise, business acumen, analytical capability, and the use of technology, including AI-driven solutions, to improve organizational effectiveness.
Requirements
- Bachelor's degree required.
- 8+ years of progressive experience in HR operations, Business Analytics, HRIS, HR technology, or related leadership roles.
- Demonstrated expertise with Workday HCM, including reporting, security, business processes, governance, and optimization.
- Experience leading technology implementations and cross-functional projects.
- Strong background in workforce analytics, HR reporting, and data governance.
- Experience supporting compensation planning, market analysis, and workforce insights.
- Excellent communication, presentation, and stakeholder management skills.
- Understanding of system design and development frameworks and ability to translate requirements into understandable actions for end-users at all levels.
- Ability to influence stakeholders using “soft power” and drive decisions across functions.
- Demonstrated project management and change management capabilities.
Nice To Haves
- Master's degree.
- People management experience.
- Workday certification(s).
- SHRM-CP, SHRM-SCP, PHR, or SPHR certification.
- PMP, Agile, or comparable project management certification.
- Data Analytics or Business Intelligence certification.
Responsibilities
- Develop and execute the HR technology strategy and roadmap.
- Evaluate and optimize HR technology solutions, including Workday and emerging AI-enabled capabilities.
- Manage technology vendors, investments, and system enhancements to ensure alignment with organizational priorities.
- Partner with HR and business leaders to maximize the effectiveness of HR systems and tools.
- Establish and maintain governance, security, and compliance standards for HR systems and data.
- Oversee access controls, system documentation, audits, and business continuity planning.
- Ensure adherence to organizational policies, privacy requirements, and regulatory obligations.
- Lead efforts to streamline and improve HR processes across the employee lifecycle.
- Drive automation, standardization, and continuous improvement initiatives.
- Ensure operational consistency and scalability across recruiting, onboarding, compensation, benefits, talent management, and offboarding practices.
- Maintain and develop HR dashboards, workforce analytics, and executive reporting.
- Ensure data quality, integrity, and effective governance across HR systems.
- Support compensation planning, market pricing, salary benchmarking, incentive programs, and workforce planning through data-driven analyses.
- Manage major HR technology implementations, upgrades, and transformation initiatives.
- Develop business cases, project plans, and stakeholder engagement strategies.
- Measure outcomes and ensure successful adoption of new processes and technologies.
Benefits
- Competitive pay.
- Outstanding benefits package.
- Convenient DC location.
- Professional, collegial work environment.
- Opportunity to work on issues of national significance.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
