(USA) Senior Director, Business Strategy- Engagement

Sam's West • Bentonville, AR

2d • $130,000 - $260,000 • Onsite

About The Position

As Senior Director, Membership at Sam’s Club, you will lead a significant area of the membership business, serving millions of members and driving recurring membership income. You will develop and execute strategies to grow and retain the member base, strengthen loyalty, improve the member experience, and deliver sustainable business performance. The role requires understanding how member behavior, pricing, benefits, engagement, renewal, and membership economics work together to create long-term value, and translating membership strategy into clear priorities, decisions, and measurable outcomes.

The Sam’s Club Membership team works across acquisition, engagement, renewal, retention, pricing, benefits, and membership economics. It partners with Finance, Marketing, Product, Technology, Operations, Analytics, Merchandising, and Member Support to address business challenges and improve member outcomes. The Senior Director leads through Directors and Senior Managers and works across the organization to deliver business results.

Requirements

• Bachelor’s degree in Business, Statistics, Social Science, Communications, or a related field and 7 years of experience in retail merchandising, operations management, or a related area; alternatively, 9 years of experience in those areas.
• At least 3 years of supervisory experience.
• Experience in a scaled membership, subscription, loyalty, or recurring-revenue business, owning or materially influencing growth, engagement, renewal, retention, churn, pricing, membership income, or lifetime value.
• Ability to use member behavior, business performance, and financial insights to make tradeoffs and improve results.
• Experience leading complex initiatives across Finance, Marketing, Product, Technology, Operations, Analytics, and Member Support.

Nice To Haves

• Experience working on cross-functional teams or projects.
• Master of Business Administration.

Responsibilities

• Set membership strategy and priorities and translate them into measurable outcomes.
• Improve member acquisition, engagement, loyalty, renewal, and retention based on member behavior and performance.
• Balance growth, churn, membership income, pricing, benefits, lifetime value, and return on investment.
• Improve membership products, services, benefits, pricing, tiers, and experiences.
• Guide complex membership strategy, partnership, investment, and business transformation decisions.
• Use member, financial, and operational data to turn insights into action.
• Align cross-functional teams and build partnerships across the organization.
• Coach Directors and Senior Managers and build the talent pipeline.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off and/or PPTO, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit program, including eligible tuition, books, and fees.
• Performance-based bonus awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior