(USA) Senior Director, Business Strategy- Renewal

Sam's West•Bentonville, AR

About The Position

As Senior Director of Membership at Sam’s Club, you will lead a significant area of the membership business, serving millions of members and driving recurring membership income. You will develop and execute strategies to grow and retain the member base, strengthen loyalty, improve the member experience, and deliver sustainable business performance. The role requires understanding how member behavior, pricing, benefits, engagement, renewal, and membership economics combine to create long-term value, and translating strategy into clear priorities, decisions, and measurable outcomes. The Sam’s Club Membership team is responsible for growing and retaining members, strengthening membership value, and improving experiences that support long-term loyalty. Its work spans acquisition, engagement, renewal, retention, pricing, benefits, and membership economics. The team partners with Finance, Marketing, Product, Technology, Operations, Analytics, Merchandising, and Member Support. The Senior Director leads through a team of Directors and Senior Managers and works across the organization to deliver business results.

Requirements

Bachelor’s degree in Business, Statistics, Social Science, Communications, or a related field and 7 years of experience in retail merchandising, operations management, or a related area; alternatively, 9 years of experience in those areas.
At least 3 years of supervisory experience.
Experience in a scaled membership, subscription, loyalty, or recurring-revenue business, owning or materially influencing growth, engagement, renewal, retention, churn, pricing, membership income, or lifetime value.
Ability to use member behavior, business performance, and financial insights to make tradeoffs and improve results.
Ability to lead complex initiatives across Finance, Marketing, Product, Technology, Operations, Analytics, and Member Support.

Nice To Haves

Experience working on cross-functional teams or projects.
Master’s degree.
Master’s degree in Computer Science.
Master’s degree in Supply Chain.
Master’s degree in Transportation.

Responsibilities

Set membership strategy, establish priorities, and translate strategy into measurable outcomes.
Improve member acquisition, engagement, loyalty, renewal, and retention based on member behavior and performance.
Own membership economics, balancing growth, churn, membership income, pricing, benefits, lifetime value, and return on investment.
Strengthen the membership proposition by improving products, services, benefits, pricing, tiers, and experiences.
Guide complex decisions involving membership strategy, partnerships, investments, and business transformation.
Use member, financial, and operational data to turn insights into action.
Align cross-functional teams and build partnerships across the organization.
Coach Directors and Senior Managers and build the talent pipeline.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education program for eligible full-time and part-time associates.