(USA) Senior Director, Business Strategy- Engagement

Walmart•Bentonville, AR

2d•$130,000 - $260,000•Onsite

About The Position

As Senior Director, Membership at Sam’s Club, you will lead a significant area of our membership business, serving millions of members and driving recurring membership income. You will develop and execute strategies that grow and retain our member base, strengthen loyalty, improve the member experience, and deliver sustainable business performance. This role requires a strong understanding of how member behavior, pricing, benefits, engagement, renewal, and membership economics work together to create long-term value. You will translate membership strategy into clear priorities, decisions, and measurable business outcomes. The Sam’s Club Membership team is responsible for growing and retaining our member base, strengthening the value of membership, and improving the experiences that drive long-term member loyalty. Our work spans member acquisition, engagement, renewal, retention, pricing, benefits, and membership economics. We partner closely with Finance, Marketing, Product, Technology, Operations, Analytics, Merchandising, and Member Support to solve complex business challenges and improve outcomes for our members. As a Senior Director, you will lead through a team of Directors and Senior Managers while working across the organization to deliver meaningful business results.

Requirements

Bachelor’s degree in Business, Statistics, Social Science, Communications, or related field and 7 years’ experience in retail merchandising, operations management, or related area OR 9 years’ experience in retail merchandising, operations management, or related area.
3 years’ supervisory experience.
At least five years leading managers, including Senior Managers or Directors.
Experience in a scaled membership, subscription, loyalty, or recurring-revenue business, owning or materially influencing growth, engagement, renewal, retention, churn, pricing, membership income, or lifetime value.
Use member behavior, business performance, and financial insights to make tradeoffs and improve results.
Lead complex initiatives across Finance, Marketing, Product, Technology, Operations, Analytics, and Member Support.

Nice To Haves

Working on cross-functional teams or projects
Masters: Business Administration

Responsibilities

Lead membership strategy: Set direction and priorities and translate strategy into measurable outcomes.
Drive growth and retention: Improve acquisition, engagement, loyalty, renewal, and retention based on member behavior and performance.
Own membership economics: Balance growth, churn, membership income, pricing, benefits, lifetime value, and ROI.
Strengthen the membership proposition: Improve products, services, benefits, pricing, tiers, and experiences.
Lead complex decisions: Guide membership strategy, partnerships, investments, and business transformation.
Turn insights into action: Use member, financial, and operational data.
Build partnerships: Align cross-functional teams.
Develop leaders: Coach Directors and Senior Managers and build the talent pipeline.

Benefits

Competitive pay
Performance-based bonus awards
Health benefits include medical, vision and dental coverage
Financial benefits include 401(k), stock purchase and company-paid life insurance
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.