(USA) Senior Director, Business Strategy- Renewal

Walmart•Bentonville, AR

2d•$130,000 - $260,000•Onsite

About The Position

As Senior Director, Membership at Sam’s Club, you will lead a significant area of the membership business, serving millions of members and driving recurring membership income. You will develop and execute strategies to grow and retain the member base, strengthen loyalty, improve member experience, and deliver sustainable business performance. The role calls for a strong understanding of how member behavior, pricing, benefits, engagement, renewal, and membership economics combine to create long-term value. You will translate membership strategy into clear priorities, decisions, and measurable business outcomes. You will lead through a team of Directors and Senior Managers and work across the organization to deliver results. The Sam’s Club Membership team is responsible for growing and retaining members, strengthening membership value, and improving experiences that drive long-term loyalty. Its work spans acquisition, engagement, renewal, retention, pricing, benefits, and membership economics, in partnership with Finance, Marketing, Product, Technology, Operations, Analytics, Merchandising, and Member Support.

Requirements

Bachelor’s degree in a relevant field and 10 years of relevant experience, or 12 years of relevant experience without a degree, as stated under What you’ll bring.
At least five years leading managers, including Senior Managers or Directors.
Experience in a scaled membership, subscription, loyalty, or recurring-revenue business, owning or materially influencing growth, engagement, renewal, retention, churn, pricing, membership income, or lifetime value.
Ability to use member behavior, business performance, and financial insights to make tradeoffs and improve results.
Experience leading complex initiatives across Finance, Marketing, Product, Technology, Operations, Analytics, and Member Support.
Minimum qualifications also specify a bachelor’s degree in Business, Statistics, Social Science, Communications, or a related field and 7 years’ experience in retail merchandising, operations management, or a related area, or 9 years’ experience in those areas, plus 3 years’ supervisory experience.

Nice To Haves

Experience working on cross-functional teams or projects.
Master’s degree; listed examples include Computer Science, Supply Chain, and Transportation.

Responsibilities

Set membership strategy and priorities, translating them into measurable outcomes.
Improve member acquisition, engagement, loyalty, renewal, and retention based on member behavior and performance.
Own membership economics, balancing growth, churn, membership income, pricing, benefits, lifetime value, and ROI.
Strengthen the membership proposition through improvements to products, services, benefits, pricing, tiers, and experiences.
Guide complex decisions involving membership strategy, partnerships, investments, and business transformation.
Use member, financial, and operational data to turn insights into action.
Align cross-functional teams and build partnerships across the organization.
Coach Directors and Senior Managers and build the talent pipeline.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for programs from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates.