Senior Renewal Representative

Digimarc

2h • $78,400 - $98,000 • Remote

About The Position

Digimarc Corporation is seeking a Customer Success Manager to manage the commercial and relationship health of approximately 30 Digimarc customers across their Retail and Key Industries segments. These customers range from $10K to $1M in annual value. The role reports to the Director, Revenue Operations, and involves owning the renewal number, closing upsells within the assigned customer base, and serving as the primary point of contact for customers. This is a significant opportunity for an experienced renewals leader to shape the renewal playbook, QBR format, and customer health signals within a growing post-sale motion. The role requires less than 15% travel.

Requirements

• 4-6 years in renewals, customer success or account management in enterprise B2B software, carrying a retention or renewal number.
• Direct ownership of a renewal book you've forecast, worked on a runway, and been accountable for.
• A track record of retention results and recognition for exceeding targets.
• Commercial confidence negotiating price, term and scope.
• Experience running executive-level QBRs, including when the relationship is under strain.
• Comfort using usage and adoption data to drive the customer conversation.
• Working command of Salesforce, with the discipline to keep your own data clean.
• The instinct to spot expansion and the discipline to hand it off cleanly.
• Comfort managing a wide account range, from $10K to $1M customers.
• Energy for building in an environment that is still being built.

Nice To Haves

• Experience with consumption or usage-based models, including true-ups and overage.
• Experience in enterprise B2B SaaS.
• Exposure to retail, CPG, or consumer brand customers.
• Experience with quoting, order processing, or contract administration.

Responsibilities

• Own the renewal number for your book, maintaining a rolling outlook and working each renewal on a deliberate lead-time runway.
• Forecast your book accurately inside the weekly revenue cadence.
• Serve as the customer's primary point of contact and advocate across Sales, Product, Engineering, Support, Legal and Finance.
• Design and lead executive QBRs with top-tier accounts, covering adoption, value delivered against the business case, and roadmap alignment.
• Set a lighter-touch cadence for the rest of the book that keeps every relationship healthy.
• Track usage and adoption to spot at-risk accounts well before renewal, then build and run the mitigation plan.
• Identify and close upsell within your accounts: additional volume, users and scope.
• Source larger expansion (new business units, product lines, use cases) and hand it to Account Executives with qualification and a warm introduction.
• Run the monthly and quarterly consumption cycle for usage-based customers, including true-ups and overage conversations.
• Partner with Revenue Operations and Finance to replace manual usage tracking with a repeatable process.
• Maintain accurate renewal and account data in Salesforce.

Benefits

• Comprehensive Benefits Including Medical, Dental, Vision, & Retirement Savings Plan
• Restricted Stock Units
• Flexible Paid Time Off & Holidays
• Life Insurance
• Employee Stock Purchase Plan (ESPP)
• Mentorship Opportunities
• Training & Development

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed