Senior Director, Business Excellence & Transformation
About The Position
Anderson Advisors is seeking an experienced operational leader to build and lead its Business Excellence organization. The role will help evolve a founder-led business into a disciplined, scalable, professionally managed enterprise while preserving its entrepreneurial culture. The Business Excellence leader will serve as the operational architect for Service & Delivery and partner with executive leadership and functional leaders across Client Success, Entity Formation, Entity Management, Land Trust & Deeds, Non-Profits, Renewals, and other client-facing functions. The position is responsible for establishing the structures, processes, governance, metrics, and management systems needed to support growth. It will lead enterprise transformation and improve quality, efficiency, client experience, accountability, forecasting, knowledge sharing, and consistency of execution. The leader will provide strategic direction across project management, quality assurance, knowledge management, workforce planning and resource management, facilities and logistics, and shared services development. The role leads and develops a team of approximately 20 professionals, builds leadership depth and succession planning, and promotes accountability, collaboration, continuous improvement, and execution excellence. Over the first 12–24 months, success includes establishing a scalable operating model and prioritized transformation roadmap, improving operational and quality performance, creating enterprise-wide Quality Assurance and Knowledge Management capabilities, strengthening workforce planning and forecasting, and developing leaders across fulfillment.
Requirements
- 12+ years of progressive leadership experience in consulting, operations, business transformation, operational excellence, or service delivery leadership.
- Proven experience leading large-scale operational transformation initiatives.
- Experience building organizational structures, management systems, and scalable operating models.
- Demonstrated success leading cross-functional teams and influencing senior stakeholders.
- Strong analytical, strategic, and problem-solving abilities.
- Exceptional communication skills and executive presence.
- Experience managing leaders and building high-performance cultures.
- Four-year degree.
Nice To Haves
- Background in top-tier management consulting, such as McKinsey, Bain, BCG, or equivalent.
- MBA or other advanced business degree.
- Experience in high-growth, founder-led companies undergoing significant scale.
- Experience in professional services, business services, financial services, legal services, tax, consulting, or other high-volume service environments.
- Experience leading post-merger integration, organizational redesign, or enterprise transformation initiatives.
Responsibilities
- Establish and lead a high-performing Business Excellence organization responsible for operational excellence and organizational effectiveness across Service & Delivery.
- Develop the structure, processes, governance, metrics, and management systems required to support a rapidly growing business.
- Create an operating cadence that provides visibility, accountability, and alignment across multiple business units.
- Lead strategic initiatives that improve scalability, client experience, operational efficiency, and business performance.
- Partner with executive leadership to identify bottlenecks, organizational constraints, and opportunities for continuous improvement.
- Build and execute transformation roadmaps that align resources to high-value opportunities.
- Advise senior leadership on organizational design, process optimization, and operational strategy.
- Provide strategic leadership for project prioritization and governance, cross-functional initiatives, organizational change management, and transformation program execution.
- Oversee enterprise quality standards and controls, root cause analysis, corrective action programs, service delivery quality measurement, and continuous improvement initiatives.
- Lead client experience measurement and issue resolution capabilities.
- Oversee knowledge capture, documentation standards, process documentation and governance, cross-functional information sharing, and organizational learning and best practices.
- Lead workforce capacity planning, staffing models and forecasting, workforce utilization analytics, and operational performance management.
- Oversee operational support functions, logistics, and facilities.
- Develop shared services, with potential incorporation of training, process excellence, operational readiness, and other functions.
- Lead, coach, and develop a team of approximately 20 professionals and build leadership depth and succession planning.
- Cultivate accountability, collaboration, continuous improvement, and excellence in execution.
- Influence leaders across the organization without relying on direct authority.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
