Senior Dealer Relationship Manager (Southeast-based)

Upstart

7d•$99,800 - $138,000•Remote

About The Position

Upstart is hiring a Senior Dealer Relationship Manager for its Auto Retail Dealer Success Management team, serving an assigned market in the Southeast. The role is the primary point of contact for dealer partners and focuses on growing retail business, onboarding new partners, and promoting the Upstart Auto Finance program. The manager serves as a trusted advisor and product ambassador, resolving dealer issues, helping partners realize value, and bringing dealer feedback to product and engineering teams. The role is remote, with candidates based in Tennessee, Alabama, Georgia, or Mississippi and living within 20 miles of a major metropolitan airport. The team operates on East Coast time. Travel may be up to 50% within the assigned market, in addition to two required onsite team meetups per quarter at Upstart offices in San Mateo, Austin, or Columbus. Upstart covers travel expenses for these meetups. The anticipated U.S. remote base salary range is $99,800–$138,000. Compensation also includes target bonuses, equity, and benefits. Upstart describes itself as a digital-first company, with remote work and regular in-person team gatherings.

Requirements

At least 5 years of experience as a Dealer Relationship Manager for an indirect auto finance lender, with a proven track record working with dealers.
Experience in indirect auto finance, F&I, and the dealer finance process.
Experience with Salesforce or a similar CRM/CSM platform.
Ability to analyze data and clearly communicate trends.
Ability to travel up to 50% or more within the assigned market.
Based in Tennessee, Alabama, Georgia, or Mississippi, within 20 miles of a major metro airport.
Ability to work in the team’s East Coast time zone.

Nice To Haves

Experience in a startup or SaaS company.
Experience in a dealer-facing role at an auto fintech.
Bachelor’s degree in Sales, Communications, or a related field.
Knowledge of competitor rate sheets and program changes in indirect auto finance.

Responsibilities

Build and grow the assigned market by meeting dealership partners in person and virtually and promoting the Upstart Auto Finance program.
Lead hands-on onboarding and deliver training sessions for new dealer partners.
Serve as a trusted advisor to dealers by solving problems, answering questions, and helping them realize value.
Work with cross-functional teams to address dealer needs promptly.
Maintain accurate, current records of dealer interactions in Salesforce or a similar customer success platform.
Bring dealer feedback to product and engineering teams.
Seek process improvements that create better experiences for dealers and car buyers.

Benefits

Target bonuses and equity compensation, including annual equity grants that vest quarterly.
401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually.
Employee Stock Purchase Plan with discounted stock purchase options for eligible U.S. employees.
Medical, dental, and vision coverage, plus wellness resources.
Health Savings Account contributions for eligible U.S. plans.
Life insurance and disability coverage.
Paid time off, sick leave, and company holidays.
Paid family and parental leave.
Family-centered benefits supporting fertility, parenthood, and caregiving.
Employee Assistance Program with mental health support and life-centered resources.
Financial wellness resources, including financial planning tools and a financial concierge service for U.S. employees.
Annual wellness allowance for physical and emotional well-being and personal development.
Annual productivity allowance for work-related tools and resources.
Team events, company updates, and employee resource groups.
Catered lunches and stocked micro-kitchens at specified offices.
Upstart covers travel expenses for required onsite team meetups.