Senior Dealer Relationship Manager

JPMorganChase • Houston, TX

3d

About The Position

As a Senior Relationship Manager in Chase Auto, you will deliver exceptional value and a best-in-class financial partnership for Rivian, its retail locations, and consumers by driving adoption of retail and commercial financing solutions. You will build trust-based relationships, support sales execution, and help initiatives be implemented smoothly and consistently. Working with internal teams, you will align priorities, improve processes, and deliver outcomes that reflect a customer-obsessed culture. The role emphasizes collaboration, disciplined follow-through, and exceeding expectations.

You will support the Rivian partnership through partner visits and joint marketing events, training, reporting, branch activations, remarketing programs, and strategic initiatives. You will identify and execute program enhancements that grow volume and improve profitability.

Requirements

• Ability to travel 30% to support partner visits and joint events.
• Demonstrated ability to manage expenses with budget discipline and align with guidelines.
• Experience managing a large sales territory with in-depth, meaningful client meetings.
• Knowledge of indirect auto finance products, including retail and lease financing.
• Experience underwriting within the auto finance industry.
• Demonstrated people leadership skills, including the ability to influence outcomes through others.
• Demonstrated ability to establish and maintain strong client relationships.
• Strong sales presentation skills to drive adoption of products and services.
• Proficiency with Microsoft PowerPoint, Excel, and Word.
• Experience using video conferencing tools for client meetings.
• Excellent written and verbal communication skills, including presenting clearly to senior leaders and key stakeholders.

Nice To Haves

• Strong problem-solving and execution skills in a fast-paced environment.
• Advanced proficiency with PowerPoint and Excel.
• Knowledge of consumer finance operations and servicing workflows.

Responsibilities

• Travel to partner locations and joint marketing events to support relationship growth and program execution.
• Develop and deliver partner training on finance programs, contracts, policies, and procedures.
• Promote best practices and drive consistent execution across the team.
• Lead product-based training for internal partners to build fluency in Rivian products and services.
• Develop and manage monthly reporting on market dynamics and competitive intelligence.
• Own execution for branch activations to support program adoption and customer engagement.
• Support remarketing programs to minimize losses, strengthen retention, and address escalations and end-of-lease inquiries.
• Identify and execute program enhancements that grow volume and improve profitability.
• Lead strategic initiatives from concept through implementation, including coordinating cross-functional delivery.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed