Senior Dealer Relationship Manager
About The Position
As a Senior Relationship Manager in Chase Auto, you deliver exceptional value and a best-in-class financial partnership for Rivian, its retail locations, and consumers by driving adoption of retail and commercial financing solutions. You build trust-based relationships, support sales execution, and help ensure initiatives are implemented smoothly and consistently. You partner with internal teams to align priorities, improve processes, and deliver outcomes that reflect a customer-obsessed culture. The role calls for collaboration, disciplined follow-through, and a commitment to exceeding expectations. You will support relationship growth and program execution, provide training to partners and internal teams, develop market and competitive reporting, and lead initiatives that strengthen program adoption, customer engagement, volume, and profitability. The position requires travel to partner locations and joint events, stated as 30%.
Requirements
- Ability to travel 30% in support of partner visits and joint events.
- Demonstrated ability to manage expenses with budget discipline and align to guidelines.
- Experience managing a large sales territory with in-depth, meaningful client meetings.
- Knowledge of indirect auto finance products, including retail and lease financing.
- Experience underwriting within the auto finance industry.
- Demonstrated people leadership skills, including the ability to influence outcomes through others.
- Demonstrated ability to establish and maintain strong client relationships.
- Strong sales presentation skills to drive adoption of products and services.
- Proficiency with Microsoft PowerPoint, Excel, and Word.
- Experience using video conferencing tools for client meetings.
- Excellent written and verbal communication skills, including presenting clearly to senior leaders and key stakeholders.
Nice To Haves
- Strong problem-solving and execution skills in a fast-paced environment.
- Advanced proficiency with PowerPoint and Excel.
- Knowledge of consumer finance operations and servicing workflows.
Responsibilities
- Travel to partner locations and joint marketing events to support relationship growth and program execution.
- Develop and deliver partner training on finance programs, contracts, policies, and procedures.
- Promote best practices and help drive consistent execution across the team.
- Lead product-based training for internal partners to ensure fluency in Rivian products and services.
- Develop and manage monthly reporting on market dynamics and competitive intelligence.
- Own execution for branch activations to support program adoption and customer engagement.
- Support remarketing programs to minimize losses, strengthen retention, and address escalations and end-of-lease inquiries.
- Identify and execute program enhancements that grow volume and improve profitability.
- Lead strategic initiatives from concept through implementation, including coordinating cross-functional delivery.
Benefits
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in the form of cash and/or forfeitable equity.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
