Southeast Florida/Miami Dealer Support Technician

Tiara Yachts • , FL

9d

About The Position

Tiara Yachts is seeking a highly skilled and motivated Dealer Support Technician to support a strategic service partnership in the Southeast Florida market. The role aims to improve the service experience for Tiara owners through responsive support, technical expertise, collaboration, and customer service. The technician works directly alongside dealer technicians to diagnose and resolve complex technical issues, develop dealer capabilities, and help deliver timely support. The dealer remains the primary customer contact, while this role helps accelerate resolutions, reduce escalations, and strengthen the overall service experience.

This hands-on player/coach position combines technical work with mentoring, training, and continuous improvement. It includes diagnosing advanced issues across Tiara products, supporting complex repairs and urgent service needs, assisting with pre-delivery inspections for larger and more complex models, and collaborating with Tiara’s Holland-based teams to identify root causes and resolve issues.

Requirements

• At least 5 years of marine service experience.
• Strong diagnostic capabilities across mechanical, electrical, and marine systems.
• Ability to work hands-on while training and mentoring others.
• Strong communication skills and ability to operate effectively in a collaborative environment.

Nice To Haves

• Experience with, or willingness to obtain, certifications in systems such as Mercury V12, Seakeeper, Garmin, generators, HVAC, and related technologies.

Responsibilities

• Lead diagnosis and resolution of advanced technical issues across Tiara products.
• Handle high-complexity repairs and troubleshooting requiring elevated technical support.
• Support rapid-response service expectations, including urgent and time-sensitive issues.
• Work alongside dealer technicians during service interactions to promote hands-on learning and knowledge transfer.
• Reinforce best practices across mechanical, electrical, electronics, and onboard vessel systems.
• Support certification development and ongoing technical education related to Tiara products.
• Assist with pre-delivery inspections, particularly for larger and more complex models.
• Ensure vessels meet Tiara quality and performance standards before customer delivery.
• Partner with Tiara’s Holland-based teams to identify root causes and drive issue resolution.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed